Job Description
Under the direction of the President, North America, the Manager, Retail Experience & Education is responsible for relentlessly driving Canadian Warmth and all its constituents.
This role is responsible for the on-going dissemination of commercially focused educational tools and internal communications that will enhance the customer and employee experience and support best-in-class service standards.
This role will measure and monitor the efficacy of all training and development and work closely with Regional Leadership to drive engagement and relevant KPIs.
What You’ll Do :
- Develop regional rollouts of all relevant educational materials for new store openings, new product drops, or brand storytelling touchpoints
- Lead skill and behaviour trainings to foster a consistent global experience of Canadian Warmth; strength of expertise and promoting genuine connections with all consumers and team members
- Track the efficacy of education tools and materials through validation and skill testing
- Partner with in-store leadership to provide selling and service skill trainings and evaluations on a consistent basis
- Oversee the on-boarding of all new management team members and Brand Ambassadors
- Adapt tools for regionally focused product knowledge that elevates storytelling and selling experience in stores as they relate to areas for improvement
- Engage, inspire, and educate regional network of store team members and provide an always-on best-in-class example leadership on the floor
- Produce and share video content for regional locations on an on-going basis to stay connected with global retail team in an effort to foster consistent messaging and experience globally
- Guide the dissemination of all new product launches through the execution of product knowledge materials and track efficacy of all education through adoption and sell-through
- Enhance the Customer Experience, as measured by Net Promoter Score, through the on-going execution of service standards education in partnership with Regional Leadership
Let's Talk About You :
- A minimum of 5 years of experience in one or a combination of the following industries : apparel or retail industry, corporate education or training, or corporate communications
- Proven ability to analyze, evaluate and make recommendations on strategic questions
- Undergraduate degree with high achievement, in a discipline that teaches quantitative and qualitative analysis and critical thinking (, business, marketing, engineering, law)
- Strong computer competence in PowerPoint, Word, and Excel
- Can understand the big picture’ and exercise good business judgement
- Can structure, break down and solve complex business issues
- Ability to manage multiple projects concurrently and multitask effectively
- Ability to work in a fast-paced environment with multiple, changing priorities and tight deadlines
- Able to partner with other functions / business leaders on complex problems and business issues
- Leadership ability able to inspire others to action both direct subordinates and peers
- Strong understanding of retail and apparel industry, up-to-date on industry events and hold perspective on major issues
- Ability to analyze financial reports
Additional Information
What’s in it For You?
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.
We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.
Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at
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