Manager of Network Operations

Manager of Network Operations

Location : Johns Creek, GA (Hybrid - x2Days in a week onsite)

Salary : $140-$160K

As the Manager of Network Operations, the incumbent will manage a Team Lead and a team of Network Engineers who are responsible for monitoring, troubleshooting and the day-to-day maintenance of critical network infrastructures across North America and Canada.

Responsibilities :

• Manage a team of network engineers responsible for the core network across 350+ locations which includes Cisco Switches and Routers, physical Palo Alto firewalls, Palo Alto Prisma Access in the Cloud, Palo Alto Global Protect VPN, LAN / WAN, SD-WAN environment connecting all locations and multiple data centers using VeloCloud appliances, cloud-based Ubiquity wireless environment, and network attached video surveillance systems at each location.
• Respond to and address outages and escalations and provide status updates on each.
• Manage day-to-day activities, prioritizing workloads across the team; overseeing daily and weekly activities.
• Ensure SolarWinds is properly monitoring and alerting on all network devices across the enterprise.
• Ensures that the responsibilities, and accountability of all direct reports are defined and understood.
• Report department metrics and statistics to Director of Infrastructure and Operations on a weekly basis.
• Act as a sounding board for the team when they are providing expert level troubleshooting trying to quickly identify and resolve network related incidents across 300+ offices.
• Have the ability to collaborate with IT and business counterparts to assist and support them with network infrastructure projects, initiatives, and needs.
• Make recommendations to senior management on network infrastructure modifications and version upgrades while controlling costs and scaling for future growth.
• Be available off hours as needs may arise.
• And other duties as assigned.

The responsibilities listed above are representative of the position and are not all-inclusive. More detailed listings of the duties and tasks are outlined in supplemental documents.

Requirements :

• 3 to 5 years of experience managing a Network team.
• 3 to 6 years of experience managing vendors.
• 3 to 5 years of previous experience implementing and managing a large Cisco network which includes switches, routers, and firewalls.
• Minimum of 2 to 4 years of experience implementing and managing VeloCloud SD-WAN appliances.
• Thorough understanding of SD-WAN technology.
• Minimum of 1 to 3 years’ experience with Palo Alto firewalls and security devices.
• Minimum of 1 to 3 years' experience with Palo Alto Prisma Access in the Cloud
• Experience managing team responsible for Palo Alto Global Protect VPN
• Strong familiarity with Cisco Nexus & Catalyst switches.
• Experience with SolarWinds network management and monitoring required.
• Experience with VLAN segmentation.
• Strong leadership skills with an ability to motivate teams to accomplish goals within tight time frames and manage IT projects.
• Excellent communication and interpersonal skills with a demonstrated ability to influence others and communicate IT concepts to a broad range of technical and non-technical staff.
• Ability to work independently and skilled in exercising a high degree of initiative, independent judgment, discretion and decision-making to achieve organizational objectives.
18 days ago