Job Description : Field Technician II
Field Technician II
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and tomorrow is smarter.
Our work depends on Field Technician II joining our team.
HOW A FIELD TECHNICIAN II WILL MAKE AN IMPACT
Provides technical support and troubleshooting to network, desktop, and / or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Modifies, moves, and installs new equipment
Performs technical tasks and provides site support.
Performs integrity testing and interviews customers to gather information about problems
Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
Will preform Data Transfer Agent requests to transfer files between networks.
WHAT YOU’LL NEED TO SUCCEED :
Education : Associates of Arts / Associates of Science
Required Experience : 1+ years of related experience
Required Technical Skills : Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Security Clearance Level : TS / SCI w / Poly
Required Skills and Abilities : Maintains current knowledge of relevant technology as assigned
Location : Client Site
US Citizenship Required
Shift : Monday - Friday 10am-6pm
Some travel will be required. Must be willing to travel to Texas 4 times per year for COOP exercises as well as in the event of an unplanned emergency.
GDIT IS YOUR PLACE :
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
GREENWAY
ITPolyMD
The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary.
Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours :
Travel Required : Less than 10%
Less than 10%
T elecommuting Options :
Onsite
Work Location :
USA MD Annapolis Junction
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