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Consumer Experience Specialist

Consumer Experience Specialist

VirtualVocationsRockford, Illinois, United States
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A company is looking for a Consumer Experience Specialist I.

Key Responsibilities

Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center

Provide exceptional customer service and maintain a working knowledge of service offerings and workflows

Document interactions and update consumer records in relevant technology systems

Required Qualifications

High school diploma or equivalent

1 year of prior experience in a Call Center or Customer Service environment

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Consumer Experience Specialist • Rockford, Illinois, United States

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