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GTM Strategic Planning, Senior Manager
GTM Strategic Planning, Senior ManagerServiceNow • West Palm Beach, FL, US
GTM Strategic Planning, Senior Manager

GTM Strategic Planning, Senior Manager

ServiceNow • West Palm Beach, FL, US
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GTM Strategic Planning, Senior Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This is an extraordinary opportunity for a strategic, analytical, and execution-driven leader to shape the future of how we plan, execute, and grow across our global Go-To-Market (GTM) organization.

Leverage advanced analytics, AI-driven forecasting, and scenario modeling to influence decisions, tackle complex problems like optimizing global sales coverage while scaling to $30B, and develop actionable strategies that drive sustainable, profitable growth. This hybrid strategic planning and analytics role blends strategic thinking, data-driven problem solving, and cross-functional leadership connecting insights to action and ensuring decisions translate into measurable business outcomes. You will work with senior sales, strategy, and operations leaders across regions and functions to define market opportunities, develop scalable investment models, and shape our annual GTM planning approach. If you're an analytical powerhouse eager to tackle global-scale problems with data and AI, join us in redefining GTM excellence. Apply now to drive the next wave of innovation!

Responsibilities :

  • Shape and scope key initiatives by defining problem statements, hypotheses, and success metrics
  • Conduct quantitative and qualitative analyses in collaboration to identify opportunities for topline expansion, seller productivity, and coverage optimization
  • Build strategic frameworks and financial models that link data insights to business decisions

Communication & Influence :

  • Develop compelling, executive-ready presentations that synthesize complex data into clear insights and recommendations
  • Facilitate discussions across global stakeholders, promoting clarity, alignment, and shared accountability for results
  • Champion change management by driving engagement, adoption, and consistent execution of new models and processes
  • Cross-Functional Alignment :

  • Collaborate with Sales, Finance, Strategy, Analytics, and Operations partners to ensure GTM planning strategies are understood, adopted, and executed consistently within a global framework
  • Represent GTM Planning initiatives in executive forums, surfacing risks and opportunities and ensuring decisions connect to strategic priorities
  • Serve as a trusted advisor and thought partner to GTM leaders by translating insights into strategic recommendations
  • To be successful in this role, you have :

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
  • Must have U.S Citizenship or permanent residency
  • Strong analytical and financial acumen, including experience modeling complex business scenarios and identifying levers for growth and productivity
  • Strong storytelling and communication skills; ability to synthesize and present insights to executive audiences
  • Experience in SaaS or recurring-revenue business models (Land, Adopt, Expand, Renew)
  • A high degree of intellectual curiosity, resilience, and a bias toward action
  • 8+ years of experience of strategy, transformation, planning, or consulting within a global organization
  • ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

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    Strategic Planning Manager • West Palm Beach, FL, US

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