Bilingual Customer Service Representative
VirtualVocationsVancouver, Washington, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Customer Service Representative 1 (Bilingual Medical Self Pay).
Key Responsibilities
Negotiate payment plans with customers through inbound and outbound calls while reviewing account history
Maintain a 96% quality score by providing superior customer service and accurate documentation
Execute follow-up procedures for third-party approvals, billing, and collection of overdue accounts
Required Qualifications
High school diploma or GED
At least one year of experience in healthcare customer service or a healthcare certification / degree
At least six months of experience with high-volume calls or completion of relevant training
Bilingual in English and Spanish
Ability to work a 40-hour week between 10AM ET and 6 : 30PM ET
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Bilingual Customer Service Representative • Vancouver, Washington, United States
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