This role is for the University of Southern California (Hotel) with a duration of 3-4 months and onsite. Temp-to-Perm for the right candidate
Job Description :
As a Front Desk Agent, you will be the first point of contact for our guests, providing them with efficient, accurate, and friendly service.
Your role is crucial in ensuring that each guest has a seamless check-in and check-out experience, contributing to their overall satisfaction with our hotel.
Key Responsibilities :
Guest Check-In / Check-Out :
- Greet all guests upon arrival and ensure a fast, efficient check-in process, including verification of identification, credit, and payment for their stay.
- Assign room keys, assist with luggage if needed, complete registration, and address any guest inquiries.
- Handle special requests whenever possible, ensuring guest satisfaction.
- Place guest and room information in the appropriate front desk packets and communicate relevant details to hotel personnel.
Customer Service :
- Provide exceptional customer service, ensuring that all guest needs are met promptly and courteously.
- Accommodate special requests and resolve guest issues to enhance their stay.
Operations Coordination :
- Coordinate maintenance and repair requests to ensure guest rooms and facilities are in optimal condition.
- Maintain secure storage of guests’ room keys and manage room key inventory.
Financial Transactions :
- Adhere to proper credit, check-cashing, and cash handling policies and procedures.
- Perform cashier responsibilities, including bill and invoice settlement, posting charges to guest accounts, and processing foreign currency exchanges.
Communication :
- Assist with incoming calls through the PBX console in a polite and professional manner, using standard phraseology.
- Route calls to the appropriate department, guestroom, meeting room, or facility, and take messages when necessary.
- Ensure prompt delivery of messages and proper handling of mail, packages, and other guest communications.
Qualifications :
- Customer Service Skills : Strong interpersonal skills with a focus on providing a positive guest experience.
- Organizational Skills : Ability to manage multiple tasks efficiently, with attention to detail.
- Technical Skills : Proficiency in operating PBX consoles and other hotel management systems.
- Financial Acumen : Understanding of cash handling, credit policies, and financial transactions.
- Communication : Excellent verbal communication skills and proper telephone etiquette.
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