Site Reliability Engineer I

Granicus
United States (Remote)
$40K-$60K a year
Remote
Full-time

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together.

We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive.

Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place.

With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the , , Australia, New Zealand, and Canada.

By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve driving meaningful change for communities around the globe.

Want to know more? See more of what we do .

What your impact will look like :

  • Use Granicus Applications and Understand Impact on Government and Citizen Interaction
  • Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring
  • Independent & Collaborative Troubleshooting of Application, Service, and System Issues
  • Document and Escalate User Stories, Bugs, and Defects
  • Establish and Maintain SLI, SLO, and SLA targets for applications and services.
  • Use software development best practices to automate solutions and eliminate toil.
  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.

You'll love this job if you :

  • Understand and value the Customer Experience and how to support people.
  • Are constant learner with aspiration to make major contributions to challenging projects.
  • Have degree in Computer Science, related field, or 4+ years of experience in SaaS Environments.
  • Have 2+ year of experience working in AWS / Azure or certification.
  • Have 2+ year of experience supporting Windows and Linux servers.
  • Have hands-on experience writing and troubleshooting Python.
  • Understand relational databases (SQL) and can efficiently connect to databases and query data.
  • Have direct experience using monitoring tools such as New Relic, or Elastic.
  • Have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC.
  • Have experience using CI / CD tools like Gitlab or Jenkins.

$40,000 - $60,000 a year Security and Privacy Requirements ·Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don’t have all the skills / experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles.

If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

  • A few culture highlights include Employee Resource Groups to encourage diverse voices- Coffee with Mark sessions Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
  • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.- - - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place quite literally.

We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact .

The Benefits At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs.

Benefits listed below are for employees based in the - Flexible Time Off- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance- 401(k) plan with matching contribution- Paid Parental Leave- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance- Group legal coverage - And more!Granicus is committed to providing equal employment opportunities.

All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

30+ days ago
Related jobs
Promoted
BECU
Myrtle Point, Oregon

As a Sr Site Reliability Engineer at BECU, you will have the opportunity to make a significant, positive change in our journey. Analyze and Improve Telemetry:** Analyze complex telemetry and problem trends to reduce outages and time to resolution and recommend and implement telemetry for operations...

Granicus
Remote, Oregon
Remote

With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the , , Australia, New Zealand, and Canada. Exper...

WP Engine
Remote, Oregon
Remote

The evolution of our platform is required for our scale, and we are searching for an experienced Site Reliability Engineer with expertise in CDN and Networking to join our rapidly growing engineering team. Design and deploy CDN configuration to ensure high availability, performance, and scalability ...

Webflow
Remote, Oregon
Remote

Senior Site Reliability Engineer. Senior Site Reliability Engineer. Senior Site Reliability Engineer. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the backgroun...

Workiva Inc.
Remote, Oregon
Remote

As a Staff Site Reliability Engineer, you'll play a pivotal role in upholding the reliability and performance standards of our infrastructure, which forms the bedrock of our commitment to excellence. ...

KeepTruckin
Remote, Oregon
Remote

As a Site Reliability Engineer on the Platform team, your role will be crucial in helping us design, scale, and manage our growing AWS-backed infrastructure. Work with other engineering and product teams to design and build the infrastructure required to deliver new features to customers. ...

AlphaSense
Remote, Oregon
Remote

AlphaSense Product Development Organization is composed of great talent across Product, User Experience & Engineering – a team of creative technologists who drive the innovation, execution & delivery of our product every day. The ideal candidate will be a highly skilled engineer with knowledge of co...

Splunk Inc
Oregon, United States

Learn more aboutSplunkcareers and how you can become a part of our journey!Role:Splunk is looking for a TechOps Engineer with the ability to provide day-to-day technical expertise for our Splunk Cloud Azure TechOps team and the Splunk organization. As a TechOps Engineer, you will be interfacing with...

Smarsh
Remote, Oregon
Remote

Site Reliability Engineer, you are instrumental in helping make our Petabyte scale Kubernetes-centric ProArchive application resilient. You’ll work closely with our Dev Engineering, QA, and Platform Engineering groups to manage our current on-prem deployments and on-prem & cloud-native infrastructur...

Splunk Inc
Oregon, United States
Remote

Site Reliability Engineers in this role will be engaging with multiple service owners across the platform to teach and implement modern interpretations ofSRE,observability, Chaos Engineering andDevOps. Splunk's Cloud Services group is looking for a Site ReliabilityEngineer to help lead, design and b...