Job Title : Salesforce Business Analyst (BA)
Contract : 6 Months
Location : Remote
Key Responsibilities :
- Work closely with stakeholders to gather and document detailed business requirements for Salesforce solutions.
- Translate business requirements into functional and technical specifications for developers.
- Analyze existing business processes and workflows and propose solutions for process improvement using Salesforce.
- Collaborate with Salesforce administrators developers and consultants to design and implement customized Salesforce solutions.
- Conduct gap analysis and identify areas where Salesforce functionality can meet business needs.
- Facilitate and lead requirementgathering workshops stakeholder meetings and solution review sessions.
- Assist in developing user stories acceptance criteria and supporting documentation for Agile development teams.
- Ensure Salesforce configurations and customizations meet the documented business requirements.
- Perform UAT (User Acceptance Testing) and support business users in testing activities.
- Provide enduser training documentation and postimplementation support to ensure smooth adoption of Salesforce solutions.
- Monitor the performance of Salesforce applications and recommend enhancements or optimizations as needed.
- Act as the primary point of contact for any Salesforcerelated inquiries or issues from business users.
Key Requirements :
- Proven experience as a Salesforce Business Analyst with a solid understanding of Salesforce platform functionality.
- Strong knowledge of Salesforce products such as Sales Cloud Service Cloud or Marketing Cloud.
- Experience in gathering and translating business requirements into functional specifications for Salesforce development teams.
- Familiarity with Salesforce configuration workflows validation rules custom objects and fields.
- Experience working in Agile environments and using tools like Jira Confluence or similar project management systems.
- Strong communication and collaboration skills to work effectively with remote teams and diverse stakeholders.
- Ability to perform gap analysis process mapping and documentation of business processes.
- Knowledge of Salesforce best practices and data management standards.
- Salesforce certifications such as Salesforce Administrator or Salesforce Business Analyst are a plus.
- Excellent problemsolving and analytical skills with a strong attention to detail.
1 day ago