Manager of Housekeeping Operations - Caesars, Nobu and Harrah's Hotel (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests.

Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn?

We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you.

Become a part of our winning team and bring your fun spirit along with you!

BENEFITS : Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as :

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• 401k Matching

ABOUT THE ROLE : The Housekeeping Manager plays a crucial role in shaping the guest experience at the Caesars, Nobu and Harrah's Hotel at Caesars New Orleans, working closely with the Director of Hotel Operations to set the standard for back-of-house operations.

This key position oversees the organization and supervision of the Housekeeping and Laundry Operations with regards to the cleanliness and maintenance throughout the hotel, including guest rooms, public space, back of house areas and laundry.

This leader manages the team to deliver memorable hotel stay and team member experiences. It is critical that the person in this role possesses diverse knowledge of hotel housekeeping and laundry operations and is willing to dive into the day-to-day operation while balancing and managing the long-term goals of the hotel.

This role supports and leads hotel operations, ensuring the resort maintains a high level of outstanding cleanliness and builds a dynamic team.

Presence should be as regular in guest room floors and public area as it is in the office.

The Housekeeping Manager will have a natural passion for action, an ownership mentality, and the ability to thrive in a fast-paced, multi-task environment with a constantly changing work environment.

The Manager must understand the need to work side by side with others in delivering luxury experiences to our guests, as well as take action on feedback to improve operations.

ESSENTIAL JOB FUNCTIONS :

• Supports team members in meeting their responsibilities and becoming part of the team
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate internal / external guests’ needs and respond promptly and acknowledge all guests
• Ensure OSHA guidelines and regulations are maintained
• Maintain positive internal / external guest relations at all times
• Resolve internal / external guest complaints to ensure internal / external guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain complete knowledge at all times of : status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff
• Ensure special requests are delivered within the standard response time and oversees special requests from the Front Desk
• Check for staffing level and ensure breaks are coordinated for team members
• Supervise, motivate, guide, coach, schedule and evaluate employees of the department
• Consistently offer all assistance possible to team members and guest
• Administer all aspects of the of the guest room maintenance program
• Distribute assignment sheets to assigned staff and review priorities
• Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
• Ensures designated keys, radios and tools are assigned to staff. Maintain accurate record of such and ensure security of keys
• Communicate additions or changes to the assignment sheets as they arise throughout the shift
• Inspect public areas, guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area to ensure the highest cleaning standards are met
• Collect and maintain guest preferences to personalize visits for returned guests
• Ensure all staff are in proper work attire / grooming
• Maintain expenses in department to meet budget
• Check all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems and coordinate to resolve any deficiencies
• Inspect public areas / bathrooms and service areas after being cleaned by respective personnel, using designated checklists.

Directly contact respective personnel and relay any deficiencies to be corrected

• Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
• Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs
• Accommodate internal / external guest requests for items or additional supplies expediently and courteously
• Follow up on delivery and return of all such items
• Conduct training to set team up for success and provide feedback on performance
• Manage disciplinary opportunities and participate in the coaching team members for success
• Audit team clock-in and clock-out while making any adjustments needed.
• Complete all paperwork and closing duties before leaving. Review status of assignments and any follow up action with on coming supervisor.
• Personally conduct VIP room inspection daily.
• Remain alert, courteous and helpful to the guests and coworkers at all times
• Strict follow through on lost and found procedures.
• Other duties as assigned.

OUR IDEAL CANDIDATE : The ideal candidate for this role is a dynamic leader with a passion for luxury hospitality and an eye for detail.

This individual will shape unforgettable guest experiences and drive excellence across every facet of hotel operations. With a proven track record in managing housekeeping and laundry operations at high-end hotel properties and a commitment to both daily operations and long-term goals, this leader will thrive in a fast-paced, ever-evolving environment while inspiring the hotel team to deliver top-tier service.

• Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent education and experience is a plus.
• At least 5 years of experience in successful management of hotel housekeeping and laundry operations within an upscale, lifestyle, or luxury property
• At least 2 years of management experience, recruiting, developing and retaining talent.
• Proven track record of working independently to lead initiatives, achieve goals and succeed in a team environment.
• Able to lead and mentor a team.
• Have interpersonal skills to partner effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Able to effectively communicate in English, in both written and oral forms.

A FEW MORE THINGS :

• Must demonstrate the ability to lead, guide, direct, develop, and motivate people at all levels.
• Must possess strong people skills with ability to problem solve through listening and responding to the needs of team members.
• Must be able to lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Must physically maneuver and access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques / equipment, including SDS and OSHA guidelines.
• Must be able to converse, understand, read, and write in English.
• Must be willing to work any day of the week and any shift when required.
• Must be able to get along well with coworkers and work as a team.
• Must present a well-groomed appearance.
• Knowledge of computers and typing skills are essential.
• Ability to work in a fast-paced and usy environment.

GAMING PERMIT : NOT REQUIRED

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change.

Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE : By providing a mobile number, you agree to receive calls / texts to your number about your application, and other opportunities that may be of interest to you.

You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.