Description
We’re Hiring for a Customer Service Representative in Clackamas, OR! Transdev is proud to offer :
- $21.85 / hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Our Customer Service Representatives are responsible for :
Responds to customer inquiries and problems by providing timely and accurate information or
directing inquiries to supervisor or Quality Assurance
Follows and explains policy and procedures as outlined in operations and procedure
documents.
- Treats each customer / caller with courtesy, dignity, respect and protect privacy.
- Meets or exceeds established performance requirements.
- Schedule authorized trips for eligible members in workplace software
- Remains knowledgeable of all policies and procedure changes.
- Adheres to the work schedule in order to handle the call volume and contractual requirements,
unless request made by supervisor.
- Document denials of trip requests in workplace software.
- Provide education to callers regarding transportation services and refer ineligible callers to
other transportation resources.
- Attend team meetings.
- All other duties as assigned
To qualify as a Customer Service Representative, you’ll need :
- A minimum of a High School diploma or GED
- Able to operate a computer
- Complete all training requirement
- Typing speed 35 WPM
- Proficient in time management and multi-tasking
- Experience explaining benefits or providing directive to customers
- Communicate clearly in English
- Able to operate standard telephone system
- Exceptional customer service skills with professional, customer-focused telephone etiquette
- Excellent attendance
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