Service Technician ES II

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability.

We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets.

Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power.

Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.

Worldwide headquarters are located in Reading, PA , USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries;

Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power / full solution for stored DC power products.

Job Purpose

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.

Essential Duties and Responsibilities

• Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
• Follows all company policies and procedures as listed, but not limited to : warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000
• Travels to customer sites to evaluate, diagnose, and repair customer’s equipment
• Replaces defective parts, reassembles battery, and fuses lead parts with the gas torch
• Washes clean, and neutralizes customer’s batteries at customer s location
• Diagnoses and repairs battery charging equipment
• Specifies coordinates installation of, installs, provides preventive maintenance, and repairs battery handling equipment
• Operates material handling equipment per OSHA requirements
• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
• Performs inspections and analyzes findings to determine the source of the problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment. Functions as a technical resource to the service tech, service tech II, PSR’s and Sales personnel
• Maintains records of performance reports
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Identifies areas / customers to target for increased service business. Works with Service Manager / Supervisor to develop and execute plans to accomplish this goal
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Maintains a safe, orderly, and clean working environment; Assists Service Manager / Supervisor in the proper operation of the Service Center, as needed
• Must have hazmat endorsement or the ability to obtain one
• Installing inverters, BDFB, BDCBB, UPS, rectifiers, battery racks, telco equipment, etc.
• Commissioning controllers
• Running shunts
• Programming alarms
• Installing battery probes
• Other duties as assigned

Qualifications

Minimum Qualifications

High School Diploma or equivalent

4+ years of previous customer service experience in field support. Experience should be substantively in the Electrical, Battery, Telecommunications or Broadband related field where applicable

Basic knowledge of Microsoft Office and the Internet

Basic mechanical aptitude

Previous experience working with hand and power tools

Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English

Able to perform basic math such as add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals

Able to solve simple equations

Preferred Qualifications

Certificate / Diploma in Mechanical / Electronic / Electrical or related if the application for location

A basic electrical understanding

The use of test equipment and reading schematics

General Job Requirements

• Must be able and willing to do overnight travel
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements.

Certain vehicles may also require a specific drivers license and have additional driving requirements.

• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds / 23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Must be able and willing to be on-call.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EEO / Minority / Female / Vets / Disabled

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