Sr. Project Manager - Service Delivery

Job Summary

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients one where medication errors are a thing of the past.

You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment.

Join our growing company and help shape the future at Omnicell!

We are currently seeking a Program Manager to manage key projects / programs with the goal of delivering every project on time, within budget and within scope.

The ideal candidate will have excellent interpersonal and communication skills to drive projects efficiently and in an organized manner.

Responsibilities

• Ability to project manage customer engagements that are typically reserved for large, complex, and / or strategic customers
• Manage project timeline, scope, resources, and revenue forecasting according to the workplan and contractual commitments
• Perform active maintenance and administration of workplan within PSA tooling
• Document and communicate project status to project / customer teams
• Proactively manage project risks / issues and facilitates challenging conversations with customer / leadership
• Report on key financial metrics and delivers measurable performance outcomes
• Delivery of customer risk reviews to internal leadership
• Recognized as an expert in implementation services, escalation management, and critical problem-solving
• Professional services thought leader for project management best practices
• Coach and mentor other team members within project management to advance professional development

Essential Functions

Leadership : Recognized for successful and professional relationships both internal and external to the company. Mastery in perceiving, interpreting, demonstrating, controlling, and using emotions to communicate with and relate to others effectively and constructively.

Acts as a change agent and thought leader.

Communication : Demonstrates best-in-class communication, targeting different levels of the organization, including technical teams, business stakeholders, and executive leaders.

An expert in communicating influentially and consults on complex matters with broad organizational significance.

Influence : Anticipates situations that impose constraints in the organization; linking actions and decisions in advance, using communication and relationship skills to influence and drive the key decision and opinion makers.

Articulates with precision and quickly in the chain of command to gain the necessary support to objectives.

Problem Solving : Exhibits mastery in transparent relationships, even in adverse situations. Eloquently communicates risks with a bias toward action, without undermining relationships with stakeholders, and promotes consensus without impact to project objectives.

Expert in managing internal and external conflict with high regard for resolve.

Disciplined Execution : Remains current with industry best practices and identifies how those methods apply to professional services.

Provides feedback to executive leaders with the information needed to assess which improvements have the highest potential for value creation, organizational impact, and strategic alignment to company initiatives.

Basic Qualifications

• Bachelor’s degree or equivalent combination of education and experience including a minimum of eight years’ project management
• Proven experience with full life cycle of project management implementation
• Experience in managing multi-solution, multi-year projects, multi-phase projects

Preferred Qualifications

• Project Management Professional (PMP) certification
• At least five years of experience working within healthcare information technology, professional services, or a customer-facing role
• Master’s degree
• Advanced certifications such as change management, six sigma, leadership, etc.

Work Conditions

• Minimum 25% travel
• Work across multiple time zones
• Extended hours in front of a computer and using video technology
• Must be willing and able to support work during non-business hours, including weekends and holidays as customer needs dictate
30+ days ago