Talent.com
serp_jobs.error_messages.no_longer_accepting
Contact Center Specialist

Contact Center Specialist

Baylor Scott & White HealthCollege Station, TX, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

JOB SUMMARY

The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and / or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution.

ESSENTIAL FUNCTIONS OF THE ROLE

Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.

Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage.

Works collaboratively with providers, clinical staff and other departments to ensure patients? needs are met.

Responsible for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution.

Documents all customer contacts and accurately processes various documents to ensure optimal service.

Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines. May be required to ensure accurate creation of new accounts in the electronic medical record system, avoiding the creation of duplicate accounts, and verifying insurance coverage.

Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff.

KEY SUCCESS FACTORS

Experience in a call center, customer service and / or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job.

Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Excellent data entry, numeric, typing and computer navigational skills.

Knowledge of patient portal preferred.

Knowledge of customer service principles and practices preferred.

Knowledge of call center telephony and technology preferred.

Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.

Comfortable working in a fast paced, constantly changing, and stressful environment.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note : Benefits may vary based upon position type and / or level

QUALIFICATIONS

  • EDUCATION - H.S. Diploma / GED Equivalent
  • EXPERIENCE - Less than 1 Year of Experience
  • serp_jobs.job_alerts.create_a_job

    Contact Center Specialist • College Station, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Greeting Card Merchandiser

    Greeting Card Merchandiser

    Designer GreetingsMadisonville, TX, US
    serp_jobs.job_card.part_time
    Part-Time Ongoing Merchandising Work.Designer Greetings is looking for a •part-time • Retail Merchandiser to service the greeting card department in a local store / store in this location.Straightenin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Brand Feedback Specialist (Hiring Immediately)

    Remote Brand Feedback Specialist (Hiring Immediately)

    Earn HausSomerville, Texas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +2
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPADime Box, Texas, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    flex jobs

    flex jobs

    Amazon FlexFranklin, TX
    serp_jobs.job_card.full_time +1
    Amazon needs you as a flex job Representative (Work From Home) to help their mission of making customers lives easier.If you are looking for outstanding pay, flexible part-time, full-time and seaso...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Hiring Now - Work from Home - No Experience

    Hiring Now - Work from Home - No Experience

    OCPABremond, Texas, us
    serp_jobs.filters.remote
    serp_jobs.job_card.part_time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Work At Home Focus Group Panel - Receptionist or Typist Welcome

    Work At Home Focus Group Panel - Receptionist or Typist Welcome

    ApexFocusGroupNavasota, TX, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Work At Home Focus Group Panel - Receptionist or Typist Welcome.Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market res...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarSomerville, TX, US
    serp_jobs.job_card.full_time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeMadisonville, TX, US
    serp_jobs.job_card.full_time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Brenham Drug - Customer Service Rep - Part-Time

    Brenham Drug - Customer Service Rep - Part-Time

    HEBBrenham, TX, US
    serp_jobs.job_card.part_time
    H-E-B Customer Service Representative.Responsibilities H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome.No matter what backgrou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionHilltop Lakes, TX, United States
    serp_jobs.job_card.full_time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contact Center Specialist

    Contact Center Specialist

    Baylor Scott & White HealthCollege Station, TX, US
    serp_jobs.job_card.full_time
    Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities.Baylor Scott and White is the largest not-for-profit healthcare system in Texas that ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    CSR

    CSR

    Pizza HutCaldwell, TX, United States
    serp_jobs.job_card.full_time
    Under daily supervision of the General Manager, the position of the CSR is responsible for greeting and seating customers. and assisting wait staff as needed.He / she is also responsible for entering...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Flexible and Remote- Client Service Rep

    Flexible and Remote- Client Service Rep

    Global EliteCollege Station, Texas, United States, 77840
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Flexible and Remote- Client Service Rep.Are you ready to break free from the conventional 9-to-5 and design a life that truly reflects your ambitions? Heres your chance to be your own boss, create ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Greeter

    Greeter

    WalmartHearne, TX
    serp_jobs.job_card.full_time
    As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store.Your warm and friendly demeanor will create a welcoming atmosphere and set the tone for a posit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Part-Time Side Work - Earn on Top of Your Day Job

    Part-Time Side Work - Earn on Top of Your Day Job

    Finance BuzzSomerville, Texas, US
    serp_jobs.job_card.part_time +1
    We’re looking for people interested in a part-time remote opportunity to supplement their main income.This position is ideal for professionals, freelancers, and anyone who wants to improve their fi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Flexible Work From Home - Supplement Your Income

    Flexible Work From Home - Supplement Your Income

    Finance BuzzPlantersville, Texas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    We’re seeking reliable and motivated individuals who want to earn extra income from home.This flexible position allows you to set your own hours and work around your existing commitments.Find out m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Side Income Opportunity - Work Your Own Hours

    Side Income Opportunity - Work Your Own Hours

    Finance BuzzNormangee, Texas, US
    serp_jobs.job_card.part_time +1
    We’re offering a part-time opportunity for individuals who want to earn extra cash without disrupting their main job or studies. This role gives you the freedom to work from home at your own pace, l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Remote Opportunity - Explore Side Hustles & Earn Extra Income

    Finance BuzzMadisonville, Texas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.temporary
    FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Feedback Collection Specialist (Hiring Immediately)

    Remote Feedback Collection Specialist (Hiring Immediately)

    Earn HausAnderson, Texas, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +2
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contact Center Specialist

    Contact Center Specialist

    Baylor University Medical CenterCollege Station, TX, US
    serp_jobs.job_card.full_time
    The Contact Center Specialist 1, under close supervision, responds to routine inbound calls, emails, and electronic requests. They assist as front-line help for product and service requests.This may...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30