VTC Engineer - DHS OSDSS

VTC Engineer - DHS OSDSS

Location

US-DC-

ID

2025-1389

Remote

No

Overview

JOB TITLE : VTC Engineer

GOVERNMENT AGENCY : DHS ICE - OSDSS

POSITION INFORMATION : Full time

LOCATION : Onsite; 500 12

th

St NW, Washington DC 20024

POSITION TIMING : ASAP; hiring immediately

BENEFITS : Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, Inc. (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA andoffers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

We are seeking a skilled VTC Engineer to support DHS ICE. In this role, you will lead the installation, configuration, and maintenance of video teleconferencing (VTC) systems, with a focus on Cisco and Polycom technologies across a multi-site environment. You will also serve as a key escalation point (Tier 3) and provide both hands-on technical expertise and user support.

Responsibilities

Manage and maintain VTC infrastructure, systems, and configurations

• Provide Tier 3 support, troubleshooting, and problem resolution for VTC-related issues
• Install, configure, and support Cisco and Polycom VTC equipment
• Maintain certificates, apply software updates and security patches
• Assist with project scoping, including cost estimates and bill of materials
• Work collaboratively with internal teams and end-users to ensure high availability and performance of VTC systems
• Communicate complex technical issues clearly to both technical and non-technical audiences
• Ensure conference rooms and A / V systems are fully functional and optimized

Qualifications

REQUIRED :

WORK ENVIRONMENT AND PHYSICAL DEMANDS : Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application foremployment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.