Technical Support Program Manager

Seize your opportunity to make a personal impact as a Program Manager supporting our client, the Division of Federal Systems (DFS) for the Office of Child Support Service (OCSS).

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Program Manager you will help ensure today is safe and tomorrow is smarter.

Our work depends on the Program Manager joining our team to provide oversight to the Technical Support Task areas in partnership with the Technical Advisor, and technical managers.

You will shape GDIT’s Child Support Marketing strategy in partnership with Child Support Subject Matter Experts.

Location : Currently, this role is remote. However, the primary work location for this position is the Department of Health and Human Services Mary Switzer Building, located near Federal Center Southwest in Washington, D.

C. While there is no immediate indication of a change in the remote nature of the job, it is important to note that, as per customer direction, there may be instances where we will be required to work from the office.

HOW A PROGRAM MANAGER WILL MAKE AN IMPACT

Task Area Management

• Oversee all aspects of the Technical Support task area including leading and managing the various teams that fall under the general task
• Analyze project related issues and create innovative and collaborative solutions
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, and charts
• Collect and organize governmental guidance and requirements. Provide subject matter expertise and support to the client to maintain their enterprise architecture and lead coordination with stakeholders to ensure that all required technical support work is completed accurately and on schedule.

Stakeholder Communication

Communicate effectively with various stakeholders, including senior management, IT teams, legal teams, and external auditors, to convey compliance issues, risks, and remediation plans.

Industry Knowledge

Stay abreast of emerging trends, technologies, and regulatory changes in the federal security landscape and provide recommendations for adapting policies and procedures accordingly.

Documentation

Maintain accurate and up-to-date documentation of compliance activities, audit findings, and remediation efforts. Proficiency or familiarity with project management tools, particularly Jira, is preferred.

WHAT YOU’LL NEED TO SUCCEED :

• Master’s or Bachelor’s in a related field.
• Minimum of 15 years of experience working in a similar field (e.g. Child Support, State and Local Governments, Federal Systems, Social and Welfare Services, etc.).
• 5 Years of experience handling sensitive data sources and distribution of data containing personally identifiable information related to a Federal system.
• Must be US person

Required Skills and Abilities :

• People Management : Ability to lead and manage individuals, set clear expectations, provide constructive feedback, and delegate effectively.
• Communication Skills : Excellent verbal and written communication skills, with the ability to effectively communicate complex security concepts to both technical and non-technical stakeholders.
• Analytical Thinking : Strong analytical and problem-solving skills to identify risks, evaluate controls, and recommend effective solutions.
• Attention to Detail : Meticulous attention to detail and the ability to maintain accurate and thorough documentation.
• Collaboration : Proven ability to work collaboratively in a team environment and establish positive relationships with cross-functional teams.
• Adaptability : Ability to adapt quickly to changing priorities, regulations, and compliance requirements.

Attributes for Success :

Relevant certifications (e.g., PMP, CISSP, CISM, CRISC) are highly desirable.

GDIT IS YOUR PLACE :

Full-flex work week to own your priorities at work and at home

K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays