Major Incident Escalation Manager
A company is looking for a Major Incident Escalation Manager responsible for managing high-priority incident responses for its customers.
Key Responsibilities : Serve as the primary contact for high priority major incidents and provide technical direction to ensure timely resolutionMaintain documentation related to major incidents, including timelines and actions takenMentor incident management staff and foster a culture of teamwork and continuous improvementRequired Qualifications : MIM Professional or above OR two or more ITIL v.
4 certifications5-10 years of experience leading and managing incidents in a large, complex multi-client environment5+ years of experience with ITSM ticketing systems, preferably ServiceNowKnowledge of ITIL Incident and Problem Management processesExperience with IT monitoring tools and technologies such as Logic Monitor or Solar Winds
Major Incident Manager
Foundation (Intermediate/Expert certification preferred) • ITIL Operational Support Analysis (preferred) • Minimum 4 years of experience leading or working on a Major Incident/Incident Management team. Establish/maintain/improve Major Incident Management policies, processes, and procedures. Monitor ...
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