Service Writer
Job Description
Job Description
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Service Writer 1-2 years
- Organized and friendly personality
- Demonstrated ability to manage others
- Good communication skills with customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Company Description
We are a complete Auto repair shop. Located off one of the busiest streets in Las Vegas.
Company Description
We are a complete Auto repair shop. Located off one of the busiest streets in Las Vegas.
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