Automotive Shop Foreman

Job Description

Job Description

Groove Mazda is actively hiring for an experienced, Mazda-certified Shop Foreman in Centennial, CO!

What We Offer :

• Competitive pay and opportunity for advancement - Pay Range is based on experience - $40.00 Flat Rate plus monthly bonuses (based on flagged shop hours)
• Monthly Tool reimbursement & we will pay to have your tools moved
• Recognition programs & awards are part of the culture that rewards excelling and high-performance
• Flexible schedule with paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(K) with employer contribution
• Health and Wellness membership reimbursement of up to $75.00 per month
• Uniforms provided
• Employee discounts
• Fun team atmosphere

Position Overview :

The Shop Foreman's primary role is mentoring, training, and developing technicians. This role assigns work to service technicians to attain the highest quality, morale, safety, and efficiency within the company's service team.

The shop foreman will know how to diagnose / troubleshoot and monitor workflow and tickets passed out to technicians in the computer system and dispatch.

The shop foreman also oversees our company's day-to-day operations. You will also be required to manage inventory and enforce safety regulations.

A qualified candidate must be Mazda certified with a minimum of 2 years experience as a Mazda technician.

To ensure success as a shop foreman, you should be highly organized and have excellent communication skills. Ultimately, a top-notch shop foreman should be able to anticipate and address hindrances to operational efficiency.

Who You Are :

• 5 + years of experience as an automotive Master Service Technician with experience in diagnosing and performing maintenance work on all makes and models of vehicles
• You have experience in technician coaching, training, and specialties to maintain and grow the certification statuses of current staff while recruiting and training new talent
• Quality is a focus and can follow processes to ensure customer satisfaction
• A team player who is process-oriented with the ability to work independently, as a team with fellow lube techs, express lane advisors, & other store personnel
• Enjoy problem-solving and are passionate about staying educated and learning new technology
• Previous work history reflects commitment and stability
• High sense of urgency and ability to work in a fast-paced environment while managing competing priorities

Essential Functions :

• Monitoring all aspects of the productivity of the technicians daily
• Manage / review a daily productivity report
• Aid in scheduling predetermined work through the shop daily to decrease the length of wait times and increase productivity
• Dispatching / scheduling specific jobs to specific technicians based on certifications, skill levels, and hourly rate
• Providing diagnosis and up-sell estimates to the service on the most technical automotive repairs
• Advise the manager of any deviations from technician schedules.
• Setting technician productivity and efficiency goals with the service manager
• Managing technicians' productivity in the sense that they need to be kept working / productive during their shift
• Ensure Warranty policies and guidelines are adhered to
• Daily review of Customer Satisfaction (Brand CSI, Online Reviews) surveys with technician staff
• Ensure that shop safety standards are inspected and enforced in the shop work environment
• Perform Technician reviews quarterly and report to Service Manage
• Technician Productivity and efficiency goals are accurately and consistently achieved.
• Consistently high levels of customer satisfaction as measured by manufacturer, company, and dealership-sponsored surveys
• Profitable and effective use of the service department's assets

Qualifications :

• Mazda Certified with 2 + years of Technician experience
• Management experience preferred
• Excellent communication and customer service skills
• Ability to work efficiently with limited supervision
• Strong Computer & Phone Skills
• Experience with automotive software preferred
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and able to work within a fast-paced environment
• Current, valid driver's license and satisfactory Motor Vehicle Report (MVR)
• Able to pass a pre-employment background check and a drug test for illegal substances

Who We Are :

Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities.

Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver extraordinary customer and associate satisfaction.

Our brand is about the Power of Yes meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service.

We want to be known for creating a customer and associate experience tailored to individual and diverse needs.

Summit Automotive Partners is a privately-held automotive management group headquartered in Centennial, Colorado, with over 15 automotive dealerships throughout Colorado, New England, and Wyoming.

To learn more about Career Opportunities with Groove Auto, visit us at https : / / www.grooveautocareers.com /

Check out what our team says about working in service at Groove Auto!

EEOC Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.

If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.