Summary
The Service Technician will manage all aspects of the service requirements to support, Hyde Ballast Water Treatment Systems, PG Marine cargo handling systems, pumps, and marine actuation onboard customers’ vessels or in the shop.
These requirements include pre-installation surveys, commissioning, servicing and troubleshooting. Service support for W&O Supply’s core product line will also be required periodically onboard, in the shipyard, or at the shop, these products include valves, piping systems, and fuel monitoring systems.
The Service Technician will focus on providing thorough and outstanding on-site support of our Engineered Solutions and of our customers.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Board vessels in North American or foreign ports and shipyards to support the Engineered Systems product line;
- Create visit reports and documents findings and communications onboard customers’ vessels;
- Communicate with the Department Manager and Sales Team to communicate findings onboard and leverage opportunities
- Provide commissioning, servicing and warranty work as required.
- Communicate with OEM’s of Engineered Solution products to resolve technical and service issues.
- Assemble valve / actuator packages.
- Perform functional tests of all valve / actuator packages.
- Troubleshoot and repair various types of systems onsite or at customer’s site.
- Communicate warranty issues to manufacturers
- Provide proper documentation per job instructions
- Interface and communicate effectively with customers
- Maintain tools and equipment in proper manner
- Maintain safe work procedures and safe work areas
- Some travel for training or work is required.
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Experience :
- 5+ years of seagoing experience or related equivalent maritime experience
- B.S. in an engineering field or related equivalent maritime experience
- 5+ years of experience in the maritime industry
- Ability to travel extensively
- Excellent communication skills, written and oral
- Most possess a basic level of Electrical / Electronic / Mechanical experience.
Technical Skills Must possess a basic level of Electrical / Electronic / Mechanical experience. Understands specialty equipment, keeps knowledge up-to-date, is a technical resource for others, follows technology practices and standards.
Certificates and Licenses : None Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and / or move up to pounds.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. Notes : Key Internal Partners :
- Product Managers
- Director, Sales
- Outside and Inside Sellers
- Regional and Branch Managers
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