HVAC Technician

Job Description

Job Description

Our company is looking to fill the role for a HVAC technician. Please review the list of responsibilities and qualifications.

While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications, but have sufficient experience and talent.

Qualifications (Key Performance Indicators (KPIs)

Customer Satisfaction : Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.

Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.

• First-Time fix Rate : Achieve a best in-class first-time fix rate accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time : Respond to service requests within MJ's defined time frame. Timely response ensures customer comfort and builds trust.
• Service Agreement Enrollment : Successfully enroll customers in MJ's service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization : Maintain a high level of Productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence : Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.

Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.

• Inventory Management : Keep track of service vehicle inventory and parts stock, ensure accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence : Maintain a perfect safety record by following all safety protocols and guidelines to ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy : Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan Platform.
• Team Collaboration : Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to Maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication : Uphold professional communication and appearance at all times when interacting with customers.
• Attendance and Punctuality : Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule
• Additional Duties as Assigned.

Company Description

MJ Plumbing is located in Pelham, NY. We are a full service company.

Company Description

MJ Plumbing is located in Pelham, NY. We are a full service company.