FIRST IMPRESSION SPECIALIST

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you.

We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend on-the-job training in an established market.

They live out our core values in every interaction with both external and internal customers.

• This will be a traveling coverage First Impression specialist to markets that need coverage within a 1 hour radius*
• Home base will be Lincoln. *

RESPONSIBILITIES :

• Refer to the Knowledge Base first when questions arise or call on a lead or assigned buddy
• Complete all assigned Scheduling Calls, Surveys, Reminder Calls and Landlord Calls
• Properly document all customer interaction and activity in Contact Tracking
• Maintain accurate records of all customer interactions and transactions and update the customer tally sheet daily
• Understands basic troubleshooting and asks relevant questions needed to open trouble tickets if applicable. Measured via knowledge checks
• Adequately use the Buy Flow when signing new customers up for service. Measured via knowledge checks
• Successfully utilize SmartTrack when Auto Scheduler isn't available. Measured via knowledge checks
• Keep track of office supply inventory and order as needed
• Complete expense reports on time each month
• Utilize other Team's chat groups for information. (Billing, MDU, Construction, Plant, etc.)
• Participate in three local ALLO sponsored events every year
• Assist Events Team in preparing for local events
• Be resourceful and have a strong understanding of ALLO processes
• Have a clear understanding of how to educate on online billing and other ALLO applications and products and be able to assist customers with the processes
• Building and maintaining relationships with property owners, property managers, and building developers to promote telecommunication services
• Communicate with internal stakeholders to ensure smooth operations and customer satisfaction

EDUCATION :

High School diploma or equivalent

EXPERIENCE :

Previous customer service experience preferred

SKILLS / KNOWLEDGE / ABILITIES :

• Exceptional customer service to all walk-in customers and prospective customers as defined by secret shopper and customer feedback
• Knowledge of the benefits of ALLO products : Internet, TV, and Phone. Measured via knowledge checks

REQUIREMENTS :

• Raise objects up to 25 lbs.
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess / Maintain a valid Driver's License
• Travel requirement : 25%

People are our passion. At ALLO, we don't treat you like a number. You're a human being.

Get ready to plug into the perks at ALLO :

• Free ALLO Service : We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan : The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness : Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits : Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships : Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance : Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law.

ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.