IT Support Analyst

About Us : Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work / life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you\'ve found the right place!

At AgeSpan, you\'ll find a work environment that combines :

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

Job Summary :

AgeSpan is seeking a talented, self-motivated, and hard-working individual to join the Information Technology team. This is an excellent opportunity for an individual who has a passion for IT, the enthusiasm to learn, and is eager to make a significant contribution towards the increasing demand for new technologies to meet business needs. The ideal candidate will be customer service-oriented and technically driven with a basic understanding of a broad range of technologies. A self-starter with the ability to thrive in a fast-paced environment, have well balanced systems maintenance and troubleshooting skills and can rapidly learn and familiarize themselves with a complex environment is essential. The successful candidate will be responsible for providing integrated support and repairs of all computers for assigned remote locations, installation and upgrades of PC software and network-based applications, and setup and configuration of Intel PC\'s with approved software.

The Support Analyst is a key member in a small IT Team that supports the day-to-day activities of end users providing Tier 1 support to our staff via phone, email and computer chat. You will be crucial in providing timely and effective support across two locations while providing excellent customer service related to agency supported applications and equipment. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that require additional knowledge or skill set.

Responsibilities include :

Skills and Qualifications :

Skills include :

Qualifications :

A minimum of 1+ years of experience in the field. Bachelor / Associate degree in an IT related study is preferred or technical certifications such as CompTIA Network +, A+, MCP, MCTIP, Microsoft certifications. Must have basic knowledge of computer systems and mobile devices.

Our Commitment to Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.

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