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Customer Success Representative

Customer Success Representative

HR Force InternationalArlington, VA, US
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We are seeking a Customer Success Representative with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support clients post-sales, ensuring smooth onboarding, adoption, and satisfaction with our solutions.

Key Responsibilities :

  • Act as the first line of support for customer inquiries and issues.
  • Assist with onboarding and training of new customers.
  • Monitor customer health scores and escalate risks as needed.
  • Partner with Customer Success Lead to drive adoption and retention.
  • Document customer feedback to inform product improvements.

Requirements

  • 2+ years of customer-facing experience in SaaS / FinTech.
  • Knowledge of AML / KYC / IDV solutions preferred.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple clients in a fast-paced environment.
  • A customer-first mindset with attention to detail.
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    Customer Representative • Arlington, VA, US

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