Job Type
Part-time
Description
I. INTRODUCTION
A. This position is located within Raleigh Radiology Facilities, free-standing outpatient imaging center located in Cary N.C.
B. The primary function of a Patient Coordinator is to act as a professional liaison between patients and families. Provide exceptional patient care and help ensure all areas of registration have been completed prior to a patient having their exam.
C. The Patient Coordinator is well-versed in the requirements for registering all modalities.
D. This position reports to the Registration Supervisor.
E. 3 / 4 Part Time Employee-Monday-Friday 3 : 00 pm-9 : 00 pm.
Requirements
I. MAJOR DUTIES AND RESPONSIBILITIES
A. General Duties 80%
1. Maintains standards of professional care and maintains patient confidentiality.
2. Implements policies and procedures of Raleigh Radiology.
3. Establish and maintain open communication.
4. Maintains a clean, safe, and well-maintained supplied environment for patients and staff.
- 5. On a regular, sustained basis, cooperates with other staff members both inside and outside the department in accomplishment of own job duties as well as assisting others in accomplishing theirs;
- serves as a team player and role model for other employees in the organization, always exhibiting traits of courtesy, caring, helpfulness, and respect;
conducts oneself in a service-oriented manner that is attentive, pleasant, cooperative, empathetic, respectful and kind with dealing with team members, visitors, public and all employees.
6. Greet and check in patients.
7. Works closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, or provide other information.
8. Communicates with patients and clinical personnel to accurately schedule patients for appointments.
9. Collect and enter all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.
10. Determine and accept required payments, including co-pays and deductibles.
11. Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.
12. Ensure each account is registered accurately and completed prior to final billing.
13. Answering and triaging incoming phone calls to get the most appropriate personnel or department.
14. Performs other duties and accepts responsibilities, as assigned, including but not limited to scheduling and order entry.
B. Safety / Infection Control 15%
1. Adheres to safety / infection control policies and procedures.
2. Reports unsafe work areas and assures follow-up.
3. Assesses patients and plans appropriately for safety / infection control.
4. Assures that all equipment necessary for the provision of care is readily available and in working order.
5. Reports incidents and unusual occurrences according to department policies.
6. Wear protective aprons, eyewear, masks, gloves, and radiation monitoring devices, as required for each procedure.
C. Other Duties 5%
1. Maintains the strictest confidentiality of all facility and facility-related employee / patient information.
2. Performs other duties as assigned.
I. EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE
A. Education : High School graduate with 1-year experience in a healthcare environment, associate degree a plus.
B. Experience : 6+ months of Medical Insurance experience-coverage, payments. 6 months of healthcare industry experience-Hospital, doctor's office, insurance provider.
C. Certification : None
D. Licensure : None
II. DESIRED SKILLS
Ability to type 45 words per minute. Able to learn other all applicable software programs as needed. Able to work independently, make sound decisions based on patient condition, and ability to follow directions.
Being bilingual is a plus. Flexibility, dependability, and professionalism are required.
III. WORKING CONDITIONS / PHYSICAL REQUIREMENTS
Must be able to read without strain printed material the size of typewriter characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily;
may be exposed to infections and contagious diseases. Frequent, prolonged periods of standing and / or walking. Lifts, positions, pushes, or transfers patients.
Lifting supply boxes. Subject to rotating holidays or shifts.
IV. NATURE OF SUPERVISION
A. Supervised by : Registration Supervisor
B. Supervises : None
C. Instruction / Assistance / Review of Work :
The Patient Coordinator functions with oversight by the Registration Supervisor, although considerable independent work is required.
Review of work is generally limited to assurance that work performed is in accordance with policies and procedures. The employee is expected to inform management when unforeseen events / circumstances require significant changes.
Patient Care Coordinator
In addition, the Patient Care Coordinator supports the clinic by helping to achieve revenue goals by attracting new Patients, managing the administrative and operational functions and coordinating Patient interactions and needs. The Patient Care Coordinator strives to ensure a positive patient exper...
Patient Flow Coordinator RN - Capacity & Transfer Management Center - WakeMed
EOEPosition Information:The Patient Flow Coordinator RN assists in facilitating the admission transfer and bed planning process for patients within the WakeMed System. The Patient Flow Coordinator works with providers at outlying facilities to arrange transfers of patients into the WakeMed system an...
Patient Coordinator- Part Time
The primary function of a Patient Coordinator is to act as a professional liaison between patients and families. Provide exceptional patient care and help ensure all areas of registration have been completed prior to a patient having their exam. Patient Coordinator is well-versed in the requirements...
Patient Services Coordinator
As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing and exceptional customer service. Verify patient insurance for outpatient therapy benefits (applicable locations only). Scan patient insurance cards, ID cards, and all other pertinent paperwork ...
Floater/Patient Coordinator- PRN
Description: This position will be responsible for greeting patients, collecting patient’s IDs, insurance cards, etc. Must be patient-friendly with exceptional customer service skills. The chosen applicant must have a proven ability to get along with co-workers, an overall understanding of all...
Patient Coordinator
As a Patient Coordinator, you play an important role in our office and perform a wide range of responsibilities, to include:. At Carolina Orthodontics and Children's Dentistry in Cary, our top priority is to provide our patients with the highest quality care in a friendly, fun, state-of-the-art envi...
Patient Service/Front Desk Coordinator Part Time
See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interact...
Dental Front Desk / Patient Services Coordinator
Dental Front Desk/Patient Services Coordinator to join our team. We want our team members to partner with us in taking ownership of the success of the practice and serving our patients with exceptional care. We believe that a team member who exhibits these qualities coupled with a practice that is c...
Dental Front Desk / Patient Services Coordinator
Dental Front Desk/Patient Services Coordinator to join our team. We want our team members to partner with us in taking ownership of the success of the practice and serving our patients with exceptional care. We believe that a team member who exhibits these qualities coupled with a practice that is c...
Fertility New Patient Coordinator
The Fertility New Patient Coordinator will be an integral part of the fertility care team, demonstrating excellent customer service with great critical thinking skills and independently making decisions to provide continuity of care and a seamless patient experience. Fertility New Patient Coordinato...