Store Manager
As the Store Manager, you will provide leadership, direction, and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience.
Your primary responsibilities as the Store Manager are to determine and maintainoptimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn create a consistent best in class customer experience that aligns with our brand’s purpose and values.
Additionally, you are responsible for setting an example for customer engagement and selling for your team. You are responsible for maximizing store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed.
Join the North Face Family
The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas.
Over the last 50 years we've lived by our true north, the belief that exploration has the power to change us, to challenge us and to help us see the world from new perspectives.
To help ignite a global movement of outdoor exploration, love for the natural world and an unwavering commitment to protect it, we welcome and encourage new participants to the outdoors.
We extend our reach through support of non-profit organizations, establishing programs that connect participants with close-to-home recreation opportunities, and creating a connection with young leaders, inspiring them to explore and conserve.
As we enter our sixth decade, we pledge to :
Empower exploration and the thrill of the unknown for as many people as possible.
Protect the places where we live, play, and operate.
Evolve the way we make our products by improving our environmental performance and social responsibility in the supply chain.
How You Will Make a Difference :
Held accountable for achieving store sales goalsand promoting productivity through measurement and monitoring of progress and results against key targets
Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company / store policies and procedures are followed.
Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support / participate in community initiatives outside the four walls of the store.
Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success.
Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
Maintain store inventory through proper shipping and receiving procedures.
Select, hire and develop a high performing team
Build an active talent community and network
Responsible for development of staff :
Actively communicate and maintain succession plans for staff
Communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.
Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.
Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
What You Bring
3+ years of multi-unit leadership or store management experience
People and performance management experience
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
Demonstrated ability to meet and exceed sales and profit results
Proven ability to meet business goals by driving results through store team
Ability to plan and drive results while balancing shifting priorities
Excellent verbal and written communication skills
Ability to build, lead and manage a high performing team
Excellent decision making ability in a fast-paced environment
Able to meet performance expectations
Detail orientated and excellent organization skills
Proficient computer skills including word processing, spreadsheets, and software programs
Proven ability in leading the delivery of a high level of customer service in a retail environment
High volume / high complexity retail experience
Associate Degree (AA) or equivalent from two-year college or technical school Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales
Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
Standing required for entire work shift
Bend, lift, open, and move product up to 50 pounds as needed
Use ladders for visual merchandising, light adjustments, and window banner placement
Travel (less than 10% of time)
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.
We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
What’s In It for You
NEVER STOP EXPLORING™
Assistant Store Manager - Chico's Fox River Mall
The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources func...
Assistant Store Manager - (Prairie Du Sac, WI)
The Assistant Store Manager is responsible for day-to-day store operations including scheduling, training, and supervising employees while store manager is absent. The Assistant Store Manager is responsible for day-to-day store operations including scheduling, training, and supervising employees whi...
Store Manager
Communicates with the Regional Manager/Administrator regarding all facets of the store's operations keeping them updated and sharing all incidents, concerns, and ideas; and with ARC Department Heads as outlined in training. Provided training, supervision, and support to beneficiaries that are assign...
Store Manager (Mayfair)
These leaders will be part of shaping the voice and character of the Squishable store experience. The ideal candidate will be a natural-born leader who loves the store experience. Additionally, they will be confident, creative, bright, friendly, adaptable, and able to consistently perform at the hig...
Store Manager - Fox River Mall
As the Store Manager, you will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates. The Store Manager will be the ultimate Pandora Fan. The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York &...
Assistant Store Manager, Operations - MAYFAIR MALL
Alongside the Store Manager, the Assistant Store Manager Operations must be a role model for the company, the customer first mentality and the workplace culture. The Assistant Manager Operations reports to and supports the Store Manager in ensuring the store team delivers top quality customer servic...
North America Senior Manager Project Engineer
In every activity, use the principles of TQM “To do the job right the first time” This includes establishing requirements and the process maps necessary to meet the customer’s requirements and all things done right the first time. Completes specific phases or aspects of the project such as technical...
The North Face: Sales Associate - Pleasant Prairie Premium Outlets
The North Face was built on a love for the outdoors and the desire to enable all types of exploration, for all people, from their backyards to the Himalayas. As a Sales Associate you will be the face of the brand to our retail customers and will be responsible for creating best-in-class customer exp...
Retail Part Time Store Associate, Fabletics (Mayfair Mall - Wauwatosa, WI)
Work alongside the Store Manager, store supervisors, and a team of highly personable associates to help our Customers Live their Passion. Maintain store-merchandising guidelines that make the store easy to shop and add value to the Customer’s purchase journey. This position will report to the Store ...
Assistant Store Manager
As an Assistant in Training (AIT) and Assistant Manager, you have the privilege to work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. You will also share responsibility for training and motivating Teammates and act as the Store Ma...