Pete's Collision Center -
We are seeking a Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling.
Compensation : $45.00 / hr
Duties are as follows :
- Answer phones and respond to client requests following a defined support process
- Identify, research, and resolve client issues using customer service software applications
- Assess priority of reporting client incidents and escalating to appropriate team
- Provide regular status updates on client inquiries not immediately resolved
Create and maintain knowledge base material, support tip sheets, and user guides
- Process device orders through distributor portals
- Present a professional image at all times to clients and vendors
- Provide regular status updates to Support Manager to ensure Service Level Agreements (SLA) targets are being met
- Work collaboratively with other service delivery areas to provide clients with a superior experience and ensure commitments made to the client are handled appropriately
Qualifications :
- College degree or credits preferred or equivalent experience
- Call Center or Client Support is ideal
- Experience with software customer support is a plus
- Strong communication and organizational skills
- Experience with MS Excel
- Salesforce is a plus
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