Sr. Manager, Network and Interoperability - Emergency Call Management

Job Description

Primary Responsibilities :

The development of NENA (National Emergency Number Association) i3 standards compliance enablement interface of our ECH (emergency call handling) product portfolio

The interoperability validation of our ECM (emergency call management) NENA i3 compliance with both our internal NGCS and ECH solutions and these with external vendors as prioritized by the product management team

The development of network and firewall reference architecture and designs in support of prioritized solution deployment models for our ECH product portfolio and our NGCS (next generation call services) Command Central Router solution

Complete effective transitions of reference network architecture and designs from development and test to release readiness for MSI deployment and support teams

Provide L4 escalation support for deployed production systems as SME capacity of potential issues regarding networking (firewall incl) or potential issues with i3-IOT inconsistencies.

Provide escalation support when available and prioritized for critical customer deployment issues

Maintain knowledge sharing and best practices across R&D, deployment and support teams with specific focus on networks in an effort to reduce deployment costs, improve support capabilities and ongoing assessment of technology and cost considerations

Establish and maintain a backlog of network design and network product requirements and associated priorities of improving quality, availability, cost reduction, and implementation and support cost reduction.

Leads the team to define, document, and incorporate system standards into reference architectures.

Define security, access rights & methodology

Qualifications :

BS degree or equivalent

Minimum of 10 years experience leading a project and / or product development team

Technical knowledge of networking, firewalls, WAN and SDWAN required

Self driven, energetic, highly innovative person with a positive attitude

Effectively collaborates with technical leaders and stakeholders in a multi-team environment

Provides updates to leadership team on team’s progress, risks and issues based on data

Demonstrates flexibility and resilience in the face of changing priorities and requirements

E2E ownership for the team commitments and results

Excellent communication and leadership skills

Experience leading project and / or product requirements prioritization

Experience being accountable for leading resolution of customer escalations

Supports individuals development through feedback, coaching and mentoring in day to day work

Working across and collaborating with multiple-large organizations

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Basic Requirements

BS degree or equivalent

Minimum of 10 years experience leading a project and / or product development team

Technical knowledge of networking, firewalls, WAN and SDWAN required

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Our U.S. Benefits include :

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please email