Bilingual Customer Service Representative

A nationwide distributor of building supplies is seeking a high-energy, bilingual (English / Spanish) candidate to join their dynamic customer service team.

This fast-paced environment offers excellent opportunities for growth and career development. If you are organized, customer-focused, and proactive, this could be a great fit for you!

With over 75 locations and a team of 700+ employees, this company prides itself on fostering employee development and rewarding careers.

They offer competitive benefits to support employees' health, financial goals, and work-life balance.

As a Customer Service Assistant , you will be vital in delivering exceptional service to valued customers. You’ll act as the face of the company, providing support to customers and representing the distribution network.

Your responsibilities will cover all areas of sales support, order processing, and customer inquiry resolution while supporting the field sales team.

Compensation : $21-23 / hr

Availability : Monday - Friday, work hours are 7am - 4 : 30pm (regular OT); flexibility required to support monthly and annual inventories.

RESPONSIBILITIES

• Provide top-tier customer service and account management
• Process quotes, sales orders, and data entry into the inventory / sales system
• Handle customer calls and emails promptly and professionally
• Coordinate delivery schedules and resolve any order issues
• Reconcile orders, purchase orders, and invoices
• Manage special orders and collaborate with dispatch, credit, and purchasing teams
• Follow up on back orders and assist with filing and warehouse support as needed
• Participate in monthly inventory counts and other inventory-related tasks

QUALIFICATIONS

• Customer service experience : Previous experience required
• Technical skills : Proficient in MS Office, particularly Excel; tech-savvy with strong typing skills
• Bilingual : Spanish / English proficiency is a strong plus
• Personality traits : Motivated, detail-oriented, proactive, with great organizational skills
• Communication : Strong written and verbal communication skills; comfortable with phone, email, and in-person interactions
• Problem-solving : Able to manage multiple tasks and remain calm under pressure
• Team player : Able to work independently and collaboratively within a team
• Knowledge of the construction industry or related fields is a plus
• Strong math skills for daily tasks
• Flexibility to adjust schedules as needed for inventory and customer demands

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 1+206-783-9200 (ask to speak with an HR representative).

The process is outlined in CampusPoint’s ADA Policy .