Call Center Representative

Job Description

Job Description

Description

As a Call Center Representative, you will serve as the first point of contact for customers, handling inbound and outbound calls.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to troubleshoot and resolve customer issues in a timely manner.

Company : Fresh Form Draft

Location : Kansas City

Salary : $850 to $1250 per week

Schedule : Full Time, Monday to Friday

Key Responsibilities

• Customer Interaction : Handle inbound calls from customers to address their queries, concerns, and requests efficiently.
• Problem Resolution : Provide accurate information about products, services, and policies. Resolve customer issues by troubleshooting or escalating when necessary.
• Order Processing : Assist customers with placing, changing, or canceling orders and provide real-time updates on their status.
• Follow-Up : Ensure follow-up on customer inquiries not immediately resolved and keep clients informed about the progress.
• Data Entry : Accurately log all customer interactions, inquiries, and resolutions into the company database.
• Outbound Calls : Conduct outbound calls as needed for follow-ups, customer satisfaction surveys, and product or service updates.
• Service Improvement : Gather customer feedback and report recurring issues to team leads for service improvement.
• Maintain Professionalism : Handle all communications with professionalism, adhering to company policies and maintaining confidentiality.

Skills, Knowledge and Expertise

• High school diploma or equivalent.
• Prior experience in customer service or call center operations is preferred.
• Excellent verbal communication and active listening skills.
• Ability to work in a fast-paced environment and handle high call volumes.
• Strong problem-solving skills and attention to detail.
• Familiarity with customer relationship management (CRM) systems.
• Basic computer literacy, including proficiency with Microsoft Office and data entry.
• Ability to maintain a positive and professional demeanor under pressure.

Benefits

• Competitive weekly salary based on experience.
• Comprehensive health benefits package, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Professional development opportunities and training programs.
6 days ago