Job Description
Job Description
Description
As a Call Center Representative, you will serve as the first point of contact for customers, handling inbound and outbound calls.
The ideal candidate will have excellent communication skills, a positive attitude, and the ability to troubleshoot and resolve customer issues in a timely manner.
Company : Fresh Form Draft
Location : Kansas City
Salary : $850 to $1250 per week
Schedule : Full Time, Monday to Friday
Key Responsibilities
- Customer Interaction : Handle inbound calls from customers to address their queries, concerns, and requests efficiently.
- Problem Resolution : Provide accurate information about products, services, and policies. Resolve customer issues by troubleshooting or escalating when necessary.
- Order Processing : Assist customers with placing, changing, or canceling orders and provide real-time updates on their status.
- Follow-Up : Ensure follow-up on customer inquiries not immediately resolved and keep clients informed about the progress.
- Data Entry : Accurately log all customer interactions, inquiries, and resolutions into the company database.
- Outbound Calls : Conduct outbound calls as needed for follow-ups, customer satisfaction surveys, and product or service updates.
- Service Improvement : Gather customer feedback and report recurring issues to team leads for service improvement.
- Maintain Professionalism : Handle all communications with professionalism, adhering to company policies and maintaining confidentiality.
Skills, Knowledge and Expertise
- High school diploma or equivalent.
- Prior experience in customer service or call center operations is preferred.
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer relationship management (CRM) systems.
- Basic computer literacy, including proficiency with Microsoft Office and data entry.
- Ability to maintain a positive and professional demeanor under pressure.
Benefits
- Competitive weekly salary based on experience.
- Comprehensive health benefits package, including medical, dental, and vision coverage.
- Retirement savings plan with company match.
- Paid time off (vacation, sick leave, and holidays).
- Professional development opportunities and training programs.
6 days ago