Business Analyst Claims Technology

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

The Claims Technology team is looking for a mid to senior level Business Analyst. Requirements include minimum 3-5 years of experience (preferably in the financial industry), with a minimum of 3 years of experience with the agile methodology.

As a Business Analyst you will work closely with business and technology partners to deliver solutions. Candidates must possess advanced problem solving skills, the willingness to learn and ability to effectively and concisely communicate verbally and in written / presentation format.

Having a solid grasp on what it takes to deliver technical solution to resolve business needs is a must. The candidate will be working in a supportive and transparent team environment, while having the ability to research and resolve issues independently.

Candidates must have good communication skills and the ability to engage and influence teams across technology and the business.

Responsible for capturing and refining business and / or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team.

Possess a working knowledge of the business and / or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software).

Performs Cost / Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests.

Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions.

Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs.

Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications.

Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes.

Creates, maintains and presents training materials for end-users. Individual contributor.

Required Qualifications :

• 3-5 years experience as a business analyst, QA / UAT lead, scrum master, or project manager
• Experience working on a team with the Agile Methodology is a must have - Requirements gathering into Business Requirements Documents, wireframes, epic and story writing, flow diagrams, data mapping, test plans, use cases and scenarios
• Experience with tools such as JIRA, SharePoint, WIKI, ALM for requirements and SDLC, knowledge sharing and documentation of requirements, and issue tracking
• Understand stakeholder needs to help envision and create a solution to solve a problem.
• Support cost / benefit analysis to align technology solutions to business strategy
• Gather and catalog functional, non-functional, and technical requirements for stakeholder requests.
• Provide subject matter expertise within the business / technical domain to support scope and requirement decisions
• Determine the impact of modifications and enhancements to applications and assist with identifying integration points and the end-to-end solution design
• Ensure changes to the application are compliant with bank standards and policies.
• For vendor applications, work closely with the vendor to ensure changes meet bank requirements including assisting with acceptance testing where needed
• Assist users and development teams in application testing and troubleshooting and may help with test planning and configuring test solutions to validate functional and system needs
• Document processes, procedures and workflows associated with applications
• Participate in continuous improvement efforts to create, analyze, and improve processes and solutions.
• Create, maintain, and present training materials for end-users

Desired Qualifications :

• Financial Services / Banking industry experience - claims experience a plus
• Solution Delivery Process - Understands all roles and responsibilities within their team and uses the tool sets within the software lifecycle
• Governance & Stakeholder Management- Contributes to artifacts needed for governance forums
• Understands stakeholder expectations and creates regular updates to keep stakeholders informed
• Analytical Thinking - Demonstrates ability to identify root causes to solve complex problems in highly unstable situations
• Business Products & Strategy - Basic awareness of products, services, business flows and strategy
• Solution Design - Has knowledge of software development but has not been involved in hands-on application development / coding

Shift :

1st shift (United States of America)

Hours Per Week :