Quality Assurance Specialist

A company is looking for a Quality Assurance and Training Specialist to enhance service delivery and employee performance.

Key Responsibilities

Conduct quality audits across various teams to assess performance against standards

Develop and facilitate training programs and coaching materials based on quality trends

Track and report on employee performance improvements following training interventions

Required Qualifications

2+ years of experience in Quality Assurance, Training, or a related role

Experience conducting quality audits and delivering performance feedback

Ability to translate performance data into actionable coaching recommendations

Familiarity with Salesforce or other CRM platforms

Highly organized with the ability to manage multiple priorities in a fast-paced environment