Customer Communication Specialist Job at Accuserve Solutions, Inc in Phoenix

Overview NOTE : This is a remote work opportunity. However, candidates must reside in the Phoenix AZ metro area.

Who Is Accuserve Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We\'re human too and know what it means to take care of you and your property.

Job Summary The Customer Communication Specialist plays a critical role as the first point of contact in the property claims process. The representative will work in a Call Center environment and must display a high level of empathy, customer service, attention to detail, while assisting the callers. In this role, you’ll handle inbound and outbound calls from insured homeowners, contractors, and carrier partners to receive, review, and initiate property damage claims. Working in a fast-paced, Call Center environment, you’ll be on the front lines of customer experience, delivering compassion, clarity, and confidence during moments of disruption and loss.

What We’re Looking For We’re not just hiring for experience; we’re hiring for drive and potential. If you’re hungry to learn, eager to grow, and ready to roll up your sleeves, you’ll thrive here.

We want team members who are here for the long haul, people who take ownership, lean into challenges, and want to grow their career in property claims. Whether you\'re starting out or making a career shift, we care more about your attitude, motivation, and commitment to service than having a resume that checks every box. This role is ideal for someone who wants to be actively engaged, make meaningful contributions, and build a future with a team that values trust, growth, and grit.

This Role Isn’t for You If You’re okay with just getting by instead of striving to improve.

You avoid challenges instead of seeing them as opportunities to grow.

You’re not open to feedback or coaching.

You struggle in a fast-paced, high-energy, customer-focused environment.

Key Responsibilities Serve as the first point of contact for insureds reporting a new property loss

Take inbound / outbound calls to collect claim details, verify information, and initiate next steps

Clearly explain services, timelines, and set expectations with empathy and clarity

Match homeowners with our trusted contractor partners to begin restoration

Document conversations and progress accurately in our claims system

Maintain high service quality and meet performance benchmarks for call handling, accuracy, and empathy

Collaborate with team members, contractors, and carriers to resolve issues and support the claims process

Remain flexible and assist with cross-training, special projects, or overflow as needed during high-volume or catastrophe events

Uphold Accuserve’s values in all communication and decision-making

Other duties as assigned

JOB ID INDACSJ

Minimum Qualifications College degree or equivalent combination of education / experience required

Prior call center or customer service experience required (property claims or insurance preferred)

Availability to work evenings, weekends, or extended hours during high-volume or CAT events required

Strong verbal and written communication skills with a calm, compassionate approach

Proven ability to manage stressful conversations with professionalism and empathy

Detail-oriented with strong documentation and follow-through

Self-motivated with the ability to work independently

Ability to multitask and manage competing priorities in a fast-paced environment

Ability to problem-solve and use critical thinking

Ability to handle conflict in a professional and courteous manner

Work with peers and all departments for the common goals of the organization

Reliable in meeting work commitments

Must be flexible and adapt to most any situation

Ability to utilize technology devices, software and applications, previous experience with Microsoft Office Suites and basic computer skills required

Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely

Why Join Accuserve? A values-driven, people-first culture

Career growth opportunities in property & casualty claims

Hands-on training, coaching, and development

A chance to make a real difference for homeowners in need

Accuserve’s Human Centric Value Proposition Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.

Accuserve Values Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.

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