Director of Admission Student Experience (HR Title: Manager, Customer Experience)

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Director of Admission Student Experience (HR Title : Manager, Customer Experience) - ( DIV00000192 )

Description

Salary Range :

Salary commensurate with experience and qualifications

About SMU

SMU’s more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University’s small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools.

SMU is data driven, and its powerful supercomputing ecosystem creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for supporting students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Position :

This role is an on-campus, in-person position.

The Director of Admission of Student Experience is responsible for the strategy, management, daily operations, training and student visitor experience in the Office of Undergraduate Admission which includes staffing, tours, events, group visits, premier customer service and hospitality.

Essential Functions :

• Chief of strategy and implementation for all visitor experiences in the Office of Admission including customer service and brand building.
• Collaborate with Admission Marketing and University Marketing on the creation of pre-and post-event communications, presentations, signage and materials.
• Ensure a user-friendly visit registration and follow-up experience for students, families, and groups.
• Manage the team members who supervise Student Ambassadors and Admission Events.
• Conduct ongoing analysis of customer experiences to drive continuous improvements and innovative solutions for the visitor experience.

Qualifications

Education and Experience :

A Bachelor's degree is required; a Master's degree is preferred.

A minimum of five (5) years of experience is required.

Experience in college admission or related regional admission and event management is required.

Knowledge, Skills and Abilities :

Candidate must demonstrate strong interpersonal and verbal communication skills. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills and organizational, planning, and time management skills.

Software skills : Proficiency in MS Word, Excel and Outlook required; knowledge of CRM system desirable.

A valid driver's license and good driving record are required.

Physical and Environmental Demands :

• Sit for long periods of time
• Bend, Squat, Stand
• Walk for long distances
• Reach above shoulders
• Carry / Lift up to 50 lbs.

Deadline to Apply :

This position is open until filled.

EEO Statement :

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits :

SMU offers staff a broad, competitive array of health and related benefits.

Primary Location : USA-TX-Dallas

Job : Administrative Managers & Professionals

Organization : Division of Enrollment Services

Schedule : Regular

Shift : Staff

Employee Status : Manager with Direct Reports

Job Type : Full-time

Job Level : Day Job

Travel : Yes, 50% of the Time

Job Posting : Jun 18, 2024, 4 : 08 : 14 PM

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