HVAC Technician

Job Summary

The Residential Service Technicians role is to perform preventative maintenance on HVAC equipment and diagnose any issues in residential homes within the guidelines established by the company and all applicable regulatory agencies.

The service technician acts in a safe manner and maintains our top-notch quality customer service and satisfaction while performing their duties.

Position Duties & Responsibilities

• Installs, maintains, and / or repairs HVAC (heating, ventilation, and air conditioning) systems, as assigned, with quality and workmanship under time guidelines and goals to ensure customer satisfaction
• Performs routine maintenance on HVAC systems
• Assists in the training of junior team members
• Meets all HVAC codes
• Works successfully with our customer care teams to ensure effective dispatching while maintaining a productive schedule without unnecessary delays
• Completes assignments on nights and / or weekends to serve customers, as needed when on call
• Maintains a valid Texas drivers license with a clear (or Company acceptable near clear)driving record to ensure ability to travel to assigned jobs in a company vehicle
• Maintains and upgrades skills and the latest industry technology knowledge, as offered through the company by participating in, and engaging in, on-going training programs
• Maintains communication with the Residential Service Manager regarding any issues, customer concerns, or any obstacle that may hinder meeting the company's guidelines for customer satisfaction
• Completes all documentation and necessary administrative tasks in a timely and accurate manner to support company operations
• Maintains appropriate and professional communication with all the company's customers while meeting or exceeding customer service quality and workmanship requirements
• Through your own example, guide other team members to delivering customer satisfaction by :
• Maintaining safety
• Being productive
• Maintaining a positive attitude
• Maintaining a clean personal appearance and good hygiene
• Maintaining a clean, neat, well-organized vehicle
• Showing quality workmanship
• Utilizes problem-solving skills and constructive solutions
• Supports the emergency on-call schedules
• Works with Residential Service Manager to develop a skills development plan
• Keeps approved, appropriate logs of refrigerants
• Supports the on-call installation schedules
• Works Mon-Friday with ability and willingness to work a rotating, on-call schedule during weeknights, and weekends, as scheduled
• Works, as needed and requested by supervisor / management, in emergency
• HVAC situations
• Performs other related duties, as assigned

Required Skills / Abilities

• Maintaining a safe working environment
• Professional and courteous verbal and written communication skills
• First-rate interpersonal and customer service skills
• Excellent attention to detail
• Good driving record with continual ability to pass our driving record for insurability purposes
• Solid time management skills with ability to meet deadlines
• Strong problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a high-paced, demanding, and / or strenuous environment
• Ability to work with technological equipment
• From interview to last day of employment, the ability to pass a 10-panel drug screen
• Continual ability to pass a background clearance verification
• Residential Service Technician Job Description
• Neat and clean appearance during working hours
• Strong work ethic and behavior

Education and Experience

• Current Environmental Protection Agency (EPA) certification and TDLR Registration
• High School Diploma, GED and / or a certification from an accredited technical school
• Hands-on residential HVAC field experience for 2 years or more

Physical Requirements

• Must be able to
• Bend or twist body, 90 degrees in either direction
• Stand on all surfaces for long periods of time
• Work in tight, uncomfortable spaces such as hot attics
• Squat and touch floor with hands
• Use hands to handle, control or feel objects, tools and / or controls
• Climb ladder, scaffolds and / or poles safely
• Use repetitive motions
• Walk and / or run for long periods of time
• Lift up to 50 lbs., in addition to body weight
• Reach over head with ease
• Access rooftops with extension or fixed ladders at heights of up to 50 feet, as needed
• Complete job with safety in mind for all involved and communicate any issues to the assigned SME that could lead to safety concerns prior to completing tasks
• Work long hours during peak heating and cooling seasons
30+ days ago