Axios Professional Recruitment is partnered with a metro Detroit-based distributor, who is actively looking for a Customer Sales Support Representative to join their Customer Service team.
The ideal candidate will have experience providing a high-level of service, will be detail oriented, have experience in processing sales orders, be team-oriented, and more.
Customer Sales Support Benefits :
- $50-58,000 annual salary
- Healthcare benefits
- Dental and vision insurance
- Life Insurance
- Paid time off
- Paid holidays
- Friendly, positive, welcoming work environment!
Customer Sales Support Responsibilities :
Build and maintain quality relations with assigned customers. Manage communications and serve as main point of contact for day-to-day issues with your assigned customers.
Respond to inquiries and complaints.
- Receive and verify customer releases / requirements coming in via fax, email, web portal or EDI and schedule shipments to fulfill those requirements.
- Maintain updated, organized files on all assigned customers.
- Maintain inventory to meet customer demand, analyze changes.
- Enter customer sales orders, vendor purchase orders, price changes, customer quotations, etc. into our ERP system.
- Coordinate with / assist other departments (Accounting, Quality, Shipping & Receiving, Sales) daily to ensure customer satisfaction is maintained.
- Attend and participate in relevant meetings.
- Perform other duties as assigned.
Customer Sales Support Qualifications :
- 3+ years of general office experience required (Automotive experience, specifically experience with automotive releases, supply chain and scheduling are greatly preferred).
- Must be able to effectively communicate with customers, vendors and other parties via phone, email, web conference or in person meeting.
- Must have team player attitude and ability to work independently.
- Basic computer skills are required (proficiency with Word, Excel, Outlook, etc.)
- Experience with the ERP systems is required.
- Must have reliable transportation and the ability to maintain an 8 : 30am 5 : 00pm schedule Monday Friday. Full time 8-hour daytime shift. Fully onsite.
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan.
Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!
Your friends at Axios Professional Recruitment
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