Overview
We\'re looking for a Lead Business Analyst to lead large-scale Contentful CMS implementations for enterprise clients. You\'ll be the bridge between client stakeholders and delivery teams, responsible for requirements, backlog management, and ensuring successful project outcomes on complex, high-profile web projects. This is a hands-on, client-facing role within our digital agency where you\'ll partner with strategy, design, and engineering teams to deliver sophisticated web experiences. If you\'ve worked as a Product Owner, Product Manager, or Senior Business Analyst on enterprise web / digital projects at an agency or consultancy, and you know your way around Contentful (or similar headless CMS platforms), we want to hear from you.
What You\'ll Do
Client Partnership
- Lead requirement elicitation sessions with client stakeholders
- Build trust and partnerships with client product owners and business teams
- Navigate client / vendor relationship dynamics
- Facilitate user acceptance testing and gather ongoing feedback
- Create order out of ambiguity in early project phases
Requirements & Delivery
Be the Contentful subject matter expert for the client teamDefine and document business, functional, and non-functional requirementsCreate content models, process flows, and data architecture documentationCollaborate with architects and developers to break down requirements into implementable storiesManage backlog and sprint planning in JiraContribute to roadmap development and ongoing roadmap managementLead Agile ceremonies and facilitate alignment across large teamsLeadership & Collaboration
Partner with strategy, design, and engineering leadsTranslate business needs into technical specificationsIdentify risks and propose solutionsCreate training materials and conduct client trainingWhat You Bring
Required :
5+ years in a digital agency or consultancy (client-facing project work)Hands-on experience with Contentful or similar headless CMS / CaaS platformsEnterprise web / digital implementation experience (not internal systems or applications)Requirements elicitation and documentation skills (user stories, acceptance criteria, process flows)Agile delivery experience (Scrum, sprint planning, backlog management)Experience translating between business and technical audiencesPrior experience as a Business Analyst, Product Owner, or Product Manager on web / digital projectsContent modeling and information architecture experienceIntegration experience (APIs, headless architecture, marketing / commerce platforms)Tools
Jira & Confluence (or equivalent)Familiarity navigating Figma or similar design collaboration toolsLucid, Miro, or other tools for creating flowcharts and process diagramsThis Role Is Not For You If
You work exclusively on internal IT systems or enterprise software implementationsYou haven\'t worked in an agency / consulting environmentYou\'re looking for a pure project management or technical product management roleYou don\'t have hands-on experience with modern CMS platformsWhat We Offer
Remote work (US-based)High-profile client work with recognized brandsCollaborative team environment across design, strategy, and engineeringOpportunity to be the Contentful expert and drive major implementationsThe annual salary range for this position is $78,000-$126,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include :
Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leaveDentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.
Location
USA - Remote - Virginia
Brand
Merkle
Time Type
Full time
Contract Type
Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. We also provide reasonable accommodations to individuals with disabilities. If you need an accommodation to search and apply for a career opportunity, please email ApplicantAccommodations@dentsu.com.
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