Shift Leader

Job Responsibilities :

• Lead the team, ensuring food is made accurately and delivered to customers in a timely manner.
• In charge of shifts and delegating tasks.
• Show exemplary knowledge of the job and provide excellent customer service.
• Address upset customers and resolve food-related issues politely to ensure customer satisfaction.
• Accept deliveries, ensuring completeness and correctness, or issue refunds as necessary.
• Communicate with managers / owners regarding inventory status, delivery timeliness, and stock levels.
• Check daily petty cash and visit the bank for change if needed.
• Restock the register nightly with the correct change.
• Provide feedback to managers / owners about employee performance, strengths, weaknesses, and customer service.
• Manage the break schedule, ensuring employees arrive on time and take appropriate breaks.
• Attend management meetings.
• Discuss new ideas with managers / owners to improve efficiency, safety, and recipes.
• Assist with interviews, evaluations, and training.
• Memorize training material and explain the health benefits of ingredients and food to customers in an informative manner.
• Maintain cleanliness in the front lobby and outside area, checking every 15 minutes.
• Provide excellent customer service, maintaining a positive and polite demeanor, and giving accurate wait times.
• Assist and ring up guests, answer phone calls, and take orders over the phone.
• Possess thorough knowledge of food and recipes, following them to prepare food in a timely and sanitary manner.
• Prep food according to proper procedures.
• Continuously clean the kitchen and lobby.
• Organize deliveries and maintain orderliness.
• Wash dishes and put them away.
• Communicate with staff to ensure all orders are made correctly and promptly.
• Carry out food to customers.
• Inform managers about scheduling needs in a timely manner.
• Arrive on time and take appropriate breaks.
• Complete all opening and closing duties.
• Perform additional tasks as requested by your manager.
• Follow sanitation guidelines.
• Stock and rotate food.
• Adhere to safety procedures.
• Practice cost-cutting measures.
• Work as a team member.
• Communicate effectively with coworkers and managers.

Requirements :

• Food certification required.
• Basic computer skills required, including POS system and handling cash and credit cards.
• Knowledge of health, sanitary, and safety requirements.
• Ability to stand for long periods, lift heavy boxes, and work with a sense of urgency.
• Maintain a clean and professional appearance.
• Positive attitude and ability to work well with others.
• Demonstrated leadership abilities.

About Vitality Bowls :

Vitality Bowls specializes in delicious açaí bowls, smoothies, juices, salads, and more, using only high-quality ingredients without fillers or artificial preservatives.

Vitality Bowls’ Standards and Expectations : Be Friendly and Fast :

• Make a great first impression : smile and greet each guest.
• Show urgency and minimize wait times.
• Get to know your guests and make them regulars.
• Send each guest off with a smile.

Know Your Stuff :

• Become knowledgeable about the menu and preparation methods.
• Understand nutritional values of ingredients.
• Deliver perfect meal items consistently.

The One Team Theme :

• Work together to deliver great meals and outstanding service.
• Be courteous to team members and create a fun work environment.
• Seek opportunities to exceed expectations.
• Embrace accountability, communication, and trustworthiness.

Show Pride in Your Work :

• Be punctual and maintain reliable transportation.
• Keep the store clean and organized.
• Handle cash transactions with care.
• Strive for excellence in all tasks.

J-18808-Ljbffr