VIP Experience Host/Hostess - Boeing Center at Tech Port

VIP Experience Hostess

POSITION : VIP Experience Host / Hostess

DEPARTMENT : Premium

REPORTS TO : Premium Seating & Experience Manager

FLSA STATUS : Part-time Hourly, Non-Exempt

SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a VIP Experience Host with ASM Global / Boeing Center at Tech Port.

The VIP Experience Hosts will provide premium professional client services, hospitality, and support in the organization and management of events within the facility, while interacting with Premium clients, facility staff and related personnel to assure all event needs are fulfilled.

They will also be responsible for all upgrades and all ancillary transactions at concerts and events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ability to adapt easily to the requirements and guidelines of the organization

Responsible handling of credit cards is vital

Possess pleasant personality with an enthusiastic and professional attitude

Ability to work flawlessly and effortlessly under stress and pressure

Experience in a customer service, sales, or fine dining role

Excellent communication and decision-making skills

Ability to work in areas with loud noises and crowds

Self-motivated and accountable, able to work independently and as part of a team

Must be flexible and able to work a variety of shifts, including days, nights, weekends, and holidays

Welcome VIP members and guests and memorize their names

Provide excellent service to all members and Premium guests

Always be willing to help Premium members and guests with any questions or needs

Build and maintain constructive relationships and proactively anticipate guests' or members' needs

Pitch, sell and collect payment from guests for upgrades

Maintain appearance and dress according to established guidelines

Promote venue and membership program

All assigned data collection, marketing, and social media tasks must be completed per management's requests (i.e. line engagement social media contests)

Maintains the general cleanliness and orderliness of all Premium areas

Maintain table reservation and guest list minimums set by Management

Ensures guests are aware of events and supports the execution of them

Assists with side-work and other opening / closing procedures as directed by management

Reports all breakage, damage of equipment or furniture immediately to management

Participates in any training sessions or departmental meetings

Contribute to VIP satisfaction and retention

Works as part of a team and provides help and support to all fellow team members

Possess very strong interpersonal relationship and skills

Sales or hospitality experience will be added advantage

Possess excellent writing, verbal, and public speaking skills

Perfect time management skills to ensure services to Premium clients are never delayed

Deal with complaints made by members and guests in efficient manner

Ensure VIP clients enjoy themselves throughout their visit to the Boeing Center at Tech Port

Act as usher for VIP clients to and from their seats

Get adequately informed about facilities inside the Center

Liaise with the supervisor and provide detailed report about events and activities at the end of their shift

Provide clients with personal attention to ensure they have the best of the amenities and satisfactions the organization has to offer

EDUCATION AND / OR EXPERIENCE

Hospitality experience

Experience in a high-volume restaurant / nightclub / lounge preferred

Must be 21+ with reliable transportation

Bi-lingual candidates encouraged to apply

Previous host or sales experience are a major plus

SKILLS AND ABILITIES

Minimum 21 years of age.

Strong orientation to customer service and ability to work with other staff members in the facility.

Ability to undertake and complete multiple tasks.

Attention to detail and service oriented.

Must be able to work independently with little or no supervision.

Ability to speak effectively before groups of customers.

Ability to work in both inside and outside environmental conditions.

Maintain an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment.

Follow oral and written instructions and communicate effectively with others in both oral and written form.

Remain flexible and adjust to situations as they occur.

WORKING CONDITIONS

May be required to work additional hours as dictated by the workload and staffing

Must be willing to work evenings, weekends, and holidays

PHYSICAL DEMANDS

Requires moderate physical efforts. Standing, carrying, bending, stretching, stooping, pulling, pushing, and lifting of weight up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events;

talk and hear. This position may require work inside or outside of the building, as needed by events.