Job Description
Job Description
Customer Service Representative and Order Processing
Looking to join a thriving manufacturing team in the production of quality plastic parts? Well look no further because Roto Mold has an opening in the Customer Service and Order processing department.
We are looking for a detailed oriented individual to join our growing team and would love to have a motivated individual come grow with us.
Customer Service Representatives / Ordering Processing must ensure that customer orders and issues are resolved promptly and appropriately.
This position is in Tea, SD.
Customer Service / Order Processing Responsibilities and Duties
- Process daily orders and prepare shipping labels
- Respond to customer service requests
- Provide product information.
- File damage / loss claims with the carriers.
- Inform customers by email or telephone of shipping dates or any anticipated delays.
Qualifications and Skills
- Prior order entry / customer service experience.
- Phone skills required.
- Typing skills required, minimum 35 / min.
- Attention to details.
- Ability to prioritize workload / Sense of urgency.
- Intermediate understanding of Excel and Word.
- Effective written and verbal communication skills.
- Online portal experience is a plus.
- Teamwork : Must be able to work well with others / good team player.
Full Time hours between 8am - 5pm with flexibility. Competitive starting pay with possibility of increase depending on experience.
Retention bonuses as applicable.
hc49455
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