Customer Service Representative

Company

TRAK Machine Tools is a manufacturer of CNC Machines used in the field of metalworking. Our main product is a specialized CNC control that manages machine motion.

The main office is in Rancho Dominguez, CA just south of Los Angeles off the 91 and 710 freeways, we also have a manufacturing facility in Henderson, Nevada.

We have customers all over North America as well as distribution in Europe and the South Pacific. For more information about the company, see our website at www.trakmt.com .

Job Overview

TRAK Machine Tools is seeking a bright, motivated and highly organized individual for the role of Customer Service Representative.

Our growing business is looking for an enthusiastic Customer Service Representative to join our team who can multi-task, adapt to fast-paced environment and be a team player.

The successful candidate for this role will have strong communication skills, both written and verbal. We require the successful candidate to adopt our companys customer service policies and be able to learn about our products by participating in our training programs.

Responsibilities :

• Perform daily customer service duties which includes answering service calls and emails, accurate data / order entry, process credit card transactions, set up new accounts, track and maintain monthly open service reports
• Provide response to product and service inquiries
• Follow up via phone and email to ensure satisfactory resolution for our customers
• Recommend potential products or services to customers
• Create Sales Orders, Service Requests, Service Reports and RMAs
• Perform general office duties & responsibilities
• Escalate calls to tech support or Service Management

Minimum Requirements :

• 3+ years experience in customer service. Manufacturing background is a plus
• Strong phone contact handling skills and active listening
• Customer Service minded, detail oriented, ability to adapt & respond to all types of requests
• Strong communication skills, both written and verbal
• Highly organized
• Ability to multi-task, prioritize and manage time
• Experience using an ERP system

Qualifications :

• Excellent written and verbal skills in English
• Microsoft Office & Microsoft Office Suite Word, Excel, PowerPoint, Outlook, Teams
• Adapt to fast-paced environment, meeting deadlines
• Good people skills
• AS minimum, BS or BA a plus
• Spanish is a plus
• MS Dynamics CRM background a plus

Benefits :

• Medical, Dental Insurance
• 401K
• FSA Plan
• Paid Vacation

DISCLAIMER

The above description is not intended to be interpreted as an exhaustive list of skills, qualifications, and duties for this role.

Southwestern Industries, Inc. TRAK Machine Tools retains the right to change or assign other duties to this position.

Southwestern Industries, Inc. TRAK Machine Tools is an Equal Opportunity and Affirmative Action Employer. All applicants will receive equal consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status, or other characteristics protected by law.

Southwestern Industries, Inc. TRAK Machine Tools is committed to providing access and reasonable accommodation in its employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

If you are unable to complete this application due to a disability, contact Human Resources to ask for accommodations or an alternative application process.

Compensation details : 21-26 Hourly Wage

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