Network Engineer, Operations

Job Description

Job Description

About CENIC :

Join the team that connects California to the world advancing education and research statewide by providing the world-class computing network essential for innovation, collaboration, and economic growth.

Our organization operates the California Research and Education Network (CalREN), a high-capacity computer network with more than 8,000 miles of optical fiber.

The network serves over 20 million users across California, including the vast majority of K-20 students together with educators, researchers, and individuals at other vital public-serving institutions.

POSITION SUMMARY :

Reporting to the Lead Network Engineer, the Network Engineer, Network Operations provides operational support of CENIC’s advanced services network to advance CENIC’s organizational goals and objectives of a high-performance, open, and secure network.

ESSENTIAL FUNCTIONS :

Monitor

• Proactively monitoring the CENIC networks to detect and resolve problems and ensure uninterrupted operations of the networks.
• Review turnover reports, scheduled maintenances, and the general state of the network.
• Participate in daily triage schedule to investigate monitoring alarms, respond to new requests, and answer incoming calls.

Troubleshoot

• Problem troubleshooting and resolution, including interaction with carriers, vendors, and CENIC’s senior-level engineering group
• Develop a clear understanding of network outages and determine the best course to resolution.
• Draft clear and concise announcements for network outages.
• Evaluate all risk exposures and collaborate with teammates on best paths to resolution.

Customer Service

• Problem troubleshooting and resolution with CENIC associates
• Respond to service requests via phone and ticketing system

Maintenances

• Planning, evaluating, and executing network maintenance activities
• Adhere to change control policies and exercise sound judgment when conducting maintenance.
• Assist Network Administrator with coordinating the shipment of equipment to network sites
• Assist Network Administrator with announcements for maintenance activities

Documentation

• Participation in updating and revising policies, procedures, technical reports, documentation, and internal training material
• Maintain accurate inventory for network equipment

KEY SUCCESS FACTORS :

• Communicate effectively with team members through ticket entries, daily check-in calls, and Slack channels
• Communicate effectively via phone and email with network contacts and vendors.
• Prioritize multiple demanding events along with daily tasks.
• Exercise sound judgment when handling issues and responding to associates.
• Willingness to work any shift (including weekends), as assigned, and to rotate shifts and schedules as assigned.
• Work independently to develop solutions adhering to policies and procedures.
• Able to perform risk assessment and mitigation to avoid negative impacts.
• Continuous open collaboration with teammates and other members in the organization.
• Uphold the mission and values of Network Operations and CENIC.
• Ability to consider, understand and prioritize security (and privacy, where applicable) principles, practices, and procedures in all aspects of your role with CENIC.

REQUIRED EDUCATION AND / OR EXPERIENCE :

• 2 years in a network operations environment in support of customer networks OR
• 2 years in a technical support role interacting with contacts via phone and ticketing system AND
• Hands-on experience with live production Cisco and Juniper network devices
• Administer and configure Cisco and Juniper routers / switches, implement firmware changes, OS releases and other software upgrades.
• Troubleshoot router / network performance problems on a live production network
• Troubleshoot circuit problems for commercially lit services and self-lit dark fiber services
• Prepare announcements for maintenance activities or network outages
• Understanding of network security, secure configuration of network devices, and the use of network devices to secure networks of computing systems, including configuring and maintaining ACLs, knowledge of firewalls, and intrusion detection systems.
• Experience with installing, upgrading, and securing network equipment and services
30+ days ago