TikTok Shop - Policy Editor

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

The Governance and Experience Team (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for customers, in addition to our sellers and creators.

The Policy Operations team collaborates with cross-functional teams across TikTok Shop, creating and editing our policies, ensuring policy operational excellence while partnering with our Education and Communications team who create quality educational and communication content.

Responsibilities

What You'll be Doing

Work with and support our policy technical writers, editing policies and educational articles that simplify and summarize our policies.

We take complex policies and present them in a clear, easy to understand, user-friendly language that is engaging to our audiences.

• Building deep relationships with cross-functional teams, including but not limited to policy owners, product, sales and Legal to update / clarify our policy and communication content, in adherence with our TikTok Shop standards.
• Support our Communication and Education specialists by bringing policy subject matter expertise to improve the way we communicate consistently with our sellers, creators and internal employees.
• Collaborating with our user experience teams, and incorporating feedback to improve our documentation and communications externally to sellers and creators.
• Improve processes and think outside the box.
• Possess excellent project management skills and be able to multi-task as you will be managing multiple deadlines on numerous projects at the same time.

Who we are looking for :

You are creative and passionate about the work that you do!

• Your curiosity is endless. There's always something else to learn.
• You're flexible and not afraid of change-in fact, you welcome the challenge.
• You aren't afraid to share your opinions and point of view, listen to other teams and seek to identify gaps.
• You're a team player and not afraid to roll up your sleeves and help the team meet deadlines.
• Self starter, effective communicator, positive attitude and the ability to build and maintain relationships.

Qualifications

Minimum Qualifications

• 2+ years in internal and external editing / copywriter role.
• Expert editing skills. Deliver error-free work, using best practices with keen attention to detail. Having copyright or editorial experience is a plus!
• Experience in developing and executing clear and captivating communications
• Excellent verbal and written communication skills
• Ability to understand and assimilate new subject matter quickly, asking questions when clarification is needed.

Preferred Qualifications

• Bachelor's degree or above.
• Experience with start-up, marketplace, educational or L&D content or policy creation / development is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2