Product Manager

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community?

Westmark offers outstanding stability, a variety of career opportunities and exceptional work / life balance.

• 60 % of our employees have been part of the Westmark family for 5+ years.
• 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
• 85% of our managers were promoted from within the company.
• Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry :

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match and 2% profit sharing contribution
• Tuition Reimbursement and Scholarships
• Employee Assistance Program (Free counseling and legal services)

Position Summary : The Product Manager is responsible for the strategic planning and tactical execution of multiple products and services at Westmark Credit Union.

This role includes responsibility for the experience and financial success of assigned products and services, planning, defining, and managing the lifecycle of new products and enhancements of existing product features.

Schedule : Approximately 40 hours within a Monday through Friday work week

Remote / Hybrid : Remote / Hybrid eligible

Travel Requirements : minimal travel required

Product Development and Enhancement :

• Owns roadmap for assigned products and services.
• Recommends product or program changes and aligns priorities.
• Directs the development and enhancements of assigned products and services, which may include credit cards, debit cards, ATMs, checking, certificates, and IRA accounts and services, payments, digital banking offerings, and business services.
• Responsible for assigned KPIs and success metrics, including profitability, satisfaction scores, etc.

Product Lifecycle Management :

• Maintains a deep understanding of products and features, making recommendations about what should and should not be built into a product throughout its lifecycle.
• Distills themes from member and channel partner feedback, analytics, Westmark's strategic / financial goals, and the competitive landscape.
• Owns individual projects from idea to product delivery.
• Defines detailed product requirements and ensures the product meets the needs of membership, business, and adoption targets.

Innovation and Concept Development :

• Contributes new concepts, methods, or technologies for new products or product enhancements.
• Conducts research to ensure Westmark is offering competitive products and services.

Collaboration and Communication :

• Collaborates with business stakeholders, members, and vendors on any aspect of product management as needed to ensure successful delivery of products.
• Analyzes product and member behaviors and trends to identify opportunities for product enhancements.
• Ensures transparency and communication of upcoming changes to the roadmap and delivers across all key stakeholders.

Performance and Quality Management :

• Has ownership for product performance and quality standards that directly impact member experience and profitability.
• Maintains and completes new research to understand competitive and market landscapes and how these factors will shape the future of products.

Requirements

Qualifications :

• Bachelor's degree in business, marketing, finance, economics, or related field and PMP Certification and / or Scrum Product Owner certification preferred
• At least three years of demonstrated experience marketing or selling financial products and services
• Experience and proven ability to build products from ideation to launch and successfully manage legacy products throughout the lifecycle, from implementation to phasing out.
• Successful product management experience with business-to-consumer products.

Key Competencies :

• Strategic Thinking
• Analytical Skills
• Project Management
• Leadership
• Innovation
• Communication
• Collaboration

Physical Requirements :

• Ability to operate general office equipment including typing
• Ability to communicate in-person, over the phone, and virtually
• Ability to travel occasionally
30+ days ago