Sr. Business Operations (CRM) Analyst

The Group You’ll Be A Part Of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps.

We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The Impact You’ll Make

Plans, performs and implements process improvement initiatives. Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams.

Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls.

You will deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes.

Communicates team progress. Performs cost and benefit analyses.

What You’ll Do

• Support the vision for the team’s product and incorporate feature requests into product roadmap. Effectively communicate with executive leadership, business teams and functional teams.
• Oversee software product creation involving design, development, and evaluation of product progress at each stage of the Agile process.

Participate in Scrum ceremonies.

Knowledge of CRM, Microsoft Dynamics Customer Engagement (CE) / Power BI. Liaise with the product team and end-users to capture and analyze requirements and deliver updates.

Review and prioritize user stories written by the team and define acceptance criteria.

• Groom, manage and prioritize product backlog in ADO (Azure DevOps). Collaborate with IT team for User Acceptance Testing and bug tracking and address production issues during sprints.
• Create training materials and lead training for sales staff and be the go-to contact for CRM.

Who We’re Looking For

Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience;

or equivalent experience.

• Excellent oral and written communication skills to collaborate with prospective and current application users and executives to understand and anticipate their needs and translate into product requirements.
• Ability to work with large teams. Work well in a team environment with demonstrable strong cross functional team (CFT) skills.

Preferred Qualifications

Knowledge of semiconductor industry trends and understanding of Sales and Marketing process is a plus.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex.

On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer / supplier location, with the opportunity to work remotely for the balance of the week.

Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer / supplier location, and remotely the rest of the time.

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