At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our power of we culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Position Start Date No Earlier Than January 20, 2025
Preferred Qualifications :
- English language communications required.
- Excellent customer service skills.
- Advanced computer skills; Opera experience preferred.
- Previous experience as a Front Desk Agent is preferred.
- Requires full availability including days, nights, weekends, and holidays.
Responsibilities :
- Prints occupancy, arrivals departures, and back-up reports on a timely basis.
- Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.
- Coordinates with Housekeeping and Room Service to satisfy all requests.
- Monitors check-outs, pre-registered guests, and room moves.
- Checks for duplicate reservations and status of out-of-order rooms and showrooms.
- Reviews group resumes to verify group billing procedures.
- Answers department phone lines.
- Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.
- Other duties as assigned.
15 hours ago