ROOMS CONTROLLER (START DATE NO EARLIER THAN JANUARY 20, 2025)

Loews Hotels
FL, United States
Full-time

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

  • We offer excellent benefits and perks including one free meal per shift and free theme park access.
  • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
  • We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
  • We invest in training and development opportunities for all team members.
  • We promote social responsibility by being a good neighbor in the community.
  • We care for you, just as we care for others.

Position Start Date No Earlier Than January 20, 2025

Preferred Qualifications :

  • English language communications required.
  • Excellent customer service skills.
  • Advanced computer skills; Opera experience preferred.
  • Previous experience as a Front Desk Agent is preferred.
  • Requires full availability including days, nights, weekends, and holidays.

Responsibilities :

  • Prints occupancy, arrivals departures, and back-up reports on a timely basis.
  • Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.
  • Coordinates with Housekeeping and Room Service to satisfy all requests.
  • Monitors check-outs, pre-registered guests, and room moves.
  • Checks for duplicate reservations and status of out-of-order rooms and showrooms.
  • Reviews group resumes to verify group billing procedures.
  • Answers department phone lines.
  • Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.
  • Other duties as assigned.
  • 15 hours ago
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