Vice President, Client Implementations Manager II

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and / or administration.

Known as the bank of banks - % of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn.

Today, we’re approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself.

This is what LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of VP, Client Implementations Manager join our Treasury Services team. This role is located in Pittsburgh, PA (Hybrid - In office days a week, from home days a week)

In this role, you’ll make an impact in the following ways :

• Leads a client onboarding / transitions / conversions area consisting of multiple teams.
• Sets departmental priorities and allocates resources to align with business objectives and annual plan.
• Develops and implements policies to ensure client satisfaction and leads key initiatives.
• Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.
• Manages the performance of assigned staff.
• Coaches and guides on project management.
• Participates in long-term or strategic planning for the client onboarding / transitions / conversions function designed to improve the overall client experience and improve team productivity and quality.
• Sets strategic priorities on initiatives designed to improve the client onboarding / transitions / conversions experience.
• Determines needed improvements through review and analysis of problems reported.
• Maintains relationships with senior business and sales leaders to report trends and needs.
• May provide forward-looking and strategic insight on client onboarding / transitions / conversions issues to drive future revenue growth.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Resolves the most complex issues or inquires from senior-level or key individuals at clients, as needed.
• Manages a client onboarding / transitions / conversions area through other managers
• Responsible for the achievement of area goals and objectives, talent management and supervision of team members.
• Area supports a variety of complex client accounts.

To be successful in this role, we’re seeking the following :

• Bachelors degree or the equivalent combination of education and experience is required.
• years of total work experience and at least - years of management experience preferred.
• Applicable local / regional licenses or certifications as required by the business.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards :

• Fortune World’s Most Admired Companies & Top for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, % score Corporate Equality Index

Disability : IN % score

• Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change A List’

Our Benefits :

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.