Technical Customer Support Analyst- Onsite Chattanooga, TN

Our History :

From our start in , Conexess has established itself in markets, employing nearly + individuals nation-wide. Operating in over states, our client base ranges from Fortune / companies to mid-small range companies.

For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are :

Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs.

We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for a Tech Support Analyst. This is a long-term opportunity with a competitive compensation package.

This is an onsite position in Chattanooga, TN

Responsibilities :

Provide basic colleague technical support including but not limited to : Computer hardware diagnostic, troubleshooting, configuration, and refresh.

Software installation and troubleshooting. Voice and video network diagnostic and repair. Mobile device configuration, training, and diagnosis.

Recovery testing to confirm availability of systems where outages have occurred.

• Manage basic ticket workflows including but not limited to :
• Escalating unresolved issues in a timely manner.
• Maintaining and tracking inventory of hardware in the appropriate systems.
• Documenting and tracking status of colleague inquiries, coordinating appropriate response.
• Proactively setting expectations with colleagues.
• Following up to ensure colleague satisfaction.
• Provide proactive support, maintenance, and innovation including but not limited to : Implementing approved operating system enhancements.

Recommending system modifications to reduce colleague problems. Interacting with other support groups to restore service and / or identify and correct colleague computing problems.

Identifying process improvement opportunities and supporting continuous improvement initiatives under direction of your supervisor.

Perform other duties and responsibilities, as assigned.

Qualifications :

• High School Diploma, GED and / or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
• A+ certification (Preferred) or equivalent combination of education, training, and experience.
• Strong knowledge of the following is preferred. Microsoft operating systems and Microsoft Office. Apple hardware and operating systems.

Networking switches and data networks. IP telecommunications systems. Audio Visual Systems.

• Capability to analyze problems and use sound judgement for determining solutions.
• Ability to clearly communicate with customers and other IT staff.
• At least Year PC / LAN technical or equivalent experience preferred.
• Aptitude for providing strong customer service through interactions and communications, verbally and written.
• A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
• Willingness for continuing enhancement of technical skills through education / seminars and interaction with other IT disciplines.
• Comfortable with working outside of normal business hours to support activities, and / or support on-call rotation when necessary.
• Associate degree and / or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
• A+ certification or equivalent combination of education, training, and experience.

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