Computer Technician I

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The Computer Technician is responsible for repairing and troubleshooting computers for students, faculty and staff. In addition, this employee will assist with repairing / troubleshooting classroom technology.

Overview

Purpose : The Computer Technician is responsible for repairing and troubleshooting computers for students, faculty and staff. In addition, this employee will assist with repairing / troubleshooting classroom technology.

Responsibilities

• Supports the School's mission statement and the philosophy of the department and adheres to School policies and procedures, including but not limited to what is outlined in the Employee Handbook
• Answers phone calls, respond to inquiries and messages, and correspond with students, faculty, staff and parents in a timely manner
• Addresses "counter repairs" when possible; complete necessary documentation of service requests to place into queue for further troubleshooting or repair
• Sets up, configures and installs software on computers for new and existing students, faculty and staff
• Diagnosis and repairs computer hardware and software problems presented in the Technology Center
• Enters warranty repair requests through vendor websites; order warranty and non-warranty replacement parts; receive shipped parts; return broken parts
• Assists other Technology Department team members with troubleshooting classroom devices (e.g., smart boards, a / v equipment, etc.)
• Records laptop and repair information in the Technology Center's repair tracking database; update student information as needed
• Communicates and shares repair information / recurring issues or trends with the Technology Center staff and the rest of the Technology Center team
• Anticipates the needs of others and initiate projects; a self-starter
• Demonstrates a customer-service attitude by explaining issues, repairs and technical information at a level accessible by the Technology Center visitor or caller (e.g., students, teachers, staff parents)
• Maintains and completes filing for service tickets, rental forms, etc., in a timely manner
• Builds a positive working relationship with Technology team members and all members of the Pine Crest School community
• Completes inventory computers and technology equipment
• Serves as backup to other Technology team members in their absence
• Able to multi-task and shift priorities given changes in circumstances
• Demonstrates a "can-do" attitude; follow through on requests until the task is completed
• Maintains professional certifications
• Other duties and responsibilities as assigned by the Department Supervisor or their designee

Qualifications

Education

Experience And Qualifications

Details

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