Operations Support Specialist (TS / SCI w / POLY)

Operations Support Specialist

SHINE Systems, LLC is seeking a mission-driven Operations Support Specialist to join our team in Charlottesville, Virginia. This position supports operational planning and coordination functions within a high-paced, mission-critical environment, similar in structure to a military 3 / 5 / 7 (Operations / Plans / Training) shop. The ideal candidate will bring experience in developing training exercises, operational concepts (CONOPs), and systems that support organizational effectiveness and readiness.

Key Responsibilities Duties include, but are not limited to :

• Plan, coordinate, and synchronize training events, exercises, and operational support requirements.
• Develop and maintain operational documents including CONOPs, training plans, briefings, and timelines.
• Facilitate integration of operational requirements across directorates or work centers.
• Coordinate and manage recurring planning meetings, working groups, and operational syncs.
• Assist in the creation and standardization of processes, systems, and SOPs to improve operational efficiency.
• Track and manage taskers, deliverables, and milestone completion through internal task management systems (e.g., e-Task).
• Prepare and update presentations, charts, and dashboards for senior leaders.
• Conduct after-action reviews (AARs), lessons-learned collection, and performance assessments.
• Draft and edit executive-level correspondence, decision briefs, memorandums, and summary reports.
• Maintain operational continuity documentation and internal knowledge management systems.
• Provide limited executive administrative support when required, such as travel coordination or calendar deconfliction for operational leaders.
• Collect and prepare operating reports and budget expenditures.
• Prepare staff summary sheets, memorandum of agreements, and official memos.
• Schedule conference rooms and appointments.
• Maintain internal files and records management.
• Assists in updating / developing office level standard operating procedures (SOP).
• Provides support to the e-Task management system.
• Assists in managing time and labor, as needed.
• Assists in preparation of charts, graphs and narrative information for management or program reports from material provided by higher-level employees.
• Screens incoming correspondence and determines appropriate action.
• Review outgoing correspondence and reports ensuring proper formats, grammar and coordination.
• May require Special Access Program (SAP) access.
• Assist in ensuring procedures are followed for proper maintenance, storage and destruction of all types of records and correspondence.

Experience / Education :